Customer ReviewsforPelvicfloorstrong.com
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Yvonne A
1 star09/21/2024
I purchased the product, was not satisfied with it and tried to get my money back, "no questions asked". I could not even get a response. The email address didn't work and that apparently was the only way to contact them. I tried the email through their web site and direct through email. I was like a snake oil salesman who skips town in the middle of the night.Pelvicfloorstrong.com Response
09/24/2024
Hi Yvonne, I’m really sorry to hear about your experience—it sounds incredibly frustrating, and that’s not what we want for our customers at all. I want you to know that we did receive your email and responded within three hours, asking for some more information to help us locate and verify your order. Unfortunately, it seems we never heard back from you. We take our refund policy very seriously, and I truly regret that this miscommunication and the technical issues led to your dissatisfaction. Your trust is important to us, and we’re committed to making things right. If you’re still interested, I’d love to assist you in processing your refund. Please watch for an email from me within the next few minutes. Thank you for your understanding, and I hope to hear from you soon. Best,Review from Tiffany K
1 star09/08/2024
I agree with the others. I would have been inclined to purchase the product and try it if the marketing video wasn’t so long and full of promises to share her miracle stretches up next, but never did. Just tell me why you are credible, what the product is, what the proven results are and how much the product is and if there’s a money back guarantee or not. You can provide testimonies on the website.Pelvicfloorstrong.com Response
09/11/2024
Hi Tiffany, I'd love to know more about why you felt as though you had a one star experience. I wasn't able to find any orders, or open tickets with your email address. Would you mind providing the email you used to purchase the product so that I can verify your order and do my best to resolve your concerns? We're on stand-by!Pelvicfloorstrong.com Response
09/11/2024
Thanks for the quick response Tiffany. For our viewers that aren't interested in watching the informational video, we also offer a text version. I've sent you an email with that link, which will answer all of your questions, and then some.Review from Dan J
5 stars09/05/2024
Great company to do business with. We ordered their program but my wife's doctor said this wasn't her problem. We asked for a refund and it was cheerfully granted. Can't ask for more.Pelvicfloorstrong.com Response
09/11/2024
Hi Dan, thank you so much for sharing your feedback! We're really glad we were able to meet your needs as best as possible and wish you both health, happiness and healing. All the best.Review from Kristin N
1 star08/05/2024
I sat through an entire 45 minute Iinfomercial with alex saying “I’m just a moment I will share you three free easy exercises for your neck that will change your life”… FOR FORTY FIVE MINUTES and at The end she says, “you have two choices-“you will be left with crippling back pain…hip and back pain….shooting nerves down your legs…it can even disable you from walking or breathing on your own…you may even be forced to endure painful and coatly Surgeries, how is your family going to feel as they wait outside the operating room for you…” “or option 2 you purchase the program” I have a ten shots of all of this. She literally threatens you with worsening. Health, even predicts it! If you don’t buy her course! AND NEVER EVER TELLS YOU THE ‘THREE SIMPLE EXCERCISES’ she promises about ten times for FORTY FIVE MINUTES. She is praying on people! I promise you some people fall for the scare tactics and buy. Despicable. .Pelvicfloorstrong.com Response
08/12/2024
I really do appreciate women supporting women and “calling” people out that need to be called out. I have a three year old little girl, so I hope you know I take this very seriously as I’m a major feminist myself. This is a small business (there is just two of us running it (two women)??) and we both care deeply about our clients and helping other women. I was a Pilates instructor for many years with a passion for pre/postnatal women’s health. The product itself has helped many women and has changed many lives. It is something I’m personally very proud of. I completely agree that I do make many strong claims in my marketing. However, I wouldn’t have been able to successfully reach and help as many women as I have, without them. As a gesture, I’d like to give you a complimentary copy of the program so you can see it for yourself. I wish you the best of health and happiness xo.Review from Bodhi L
1 star07/13/2024
As someone who has struggled with bladder leakage I was intrigued. Having spent money on Emsella to no avail, so I figured I look into Alex Miller's program. She never mentions her professional background in the promotion videos, so before buying her product, I decided to check out her background. Having a background myself in body mechanics, yoga therapy, and dance therapy (degrees and certifications in all three), I figured she's at least had some actual training in the world of health and movement - but Nada / nothing. You are buying a product from a young lady who did her undergrad in anthropology, worked at a Veterinary clinic, was a receptionist at a chiropractor, and a hostess at Olive Garden. No disrespect to anyone in these professions, but if you're going to sell a product or program involving people's health, based on anatomy, physiology, and biodynamics you have to, at minimum, be trained in some kind of allied health field. Unfortunately, in the US, what Alex ****** is selling is completely unregulated (which gives her incentive to not pursue allied health certification, because then she would be subject to regulation and oversight). Find a good pelvic floor physical therapist; they will give you exercises and provide in office treatment that will make all the difference (my own experience took about twelve weeks and REALLY worked). As to Alex ******, I'm sorry to hear of he parent's cancer (if that story is even true), or her own bladder leakage, but that certainly doesn't qualify her to sell an allied health product given how scant her actual allied health background is.Pelvicfloorstrong.com Response
07/19/2024
Bodhi,
Thank you for taking the time to share your thoughts and concerns about my program. I truly appreciate your detailed feedback and understand the importance of ensuring that you are making informed decisions regarding your health.
I must clarify that there appears to be a mix-up in your research. I don't have a background in Anthropology, and I have never worked at a veterinary clinic, or a hostess at Olive Garden. My professional background is rooted firmly in the fitness industry. I have dedicated over 12 years to fitness, with the last 3 years focused specifically on hands-on pelvic floor health and wellness.
As you know, my journey in this field began from a personal struggle with bladder leakage, which led me to extensive research and practical experience in pelvic floor health. Over the years, I have earned various certifications, worked closely with numerous highly accredited health professionals, and have developed a program that has helped many individuals regain their confidence and improve their quality of life.
While I respect your suggestion to seek a pelvic floor physical therapist, I assure you that my program is designed to complement professional treatments and provide additional support for those looking to manage their pelvic floor health at home.
Thank you again for your feedback. I am committed to continuously improving my program and ensuring it meets the highest standards of safety and effectiveness.
Warm regards,
Alex ******Review from Annie B
1 star05/12/2024
Yikes, that infomercial is scary, I mean how many times can she say “In a moment I’m going to share with you…” and then she doesn’t. But instead Alex will tell you over and over about her Mom’s cancer diagnosis and her own problems. Yawn. And bravo to your acting coach. Shameful. Read her responses to people filing complaints about how they are treated…she sounds like a robot. Ick.Pelvicfloorstrong.com Response
05/17/2024
I'm sorry that the sales video isn't for you, I understand it's not for everyone... And although this "review" of your negative opinions towards Alex and her personal hardships is actually quite hurtful - and seemingly more personal than business related, we appreciate your feedback nonetheless. We're always looking for ways to improve our marketing - especially when it comes to feedback from potential clients like yourself. I encourage you to send your feedback to info@pelvicfloorstrong.com so that we can continue bettering our brand and getting the word out about pelvic floor health. All the best.Review from Paula F
1 star03/12/2024
I received my Pelvic Floor Strong DVD which ws already opened and I assume had been returned by another consumer. I did not receive the additional products I paid for in the package. The video is little more that what is already described in the info-merical I watched online. She does give you a few exercises to do including Kegal exercises. There are other exercises to do for your back and stomach but nothing really different than exercises I would normally do when working out. When I wrote for a refund they did refund me but charged me $14.99 for shipping of a single DVD. What's more aggravating is they have sent me a deluge of e-mails promoting other click-bait links. I assume PFS gets a fee for every click or sale they make from these non-stop e-mails. Just want to warn people to not waste their money on this.Pelvicfloorstrong.com Response
03/18/2024
Dear Valued Customer, I want to extend my deepest apologies for the hurdles you've faced with your recent Pelvic Floor Strong purchase. Your satisfaction is incredibly important to our Team, and it pains me to learn that we've fallen short of delivering the positive experience we strive for. I understand the frustration of receiving an opened DVD, especially when we don't accept returned products. It's likely that this happened during the delivery process, but regardless of the cause, I want you to know that we are actively working to prevent such occurrences in the future. I'm truly sorry for any confusion regarding the additional products. The Pelvic Floor Strong system is meant to provide a comprehensive approach to pelvic floor health, and if it fell short in any way, please know that we are here to rectify the situation promptly. Just drop us a line at info@pelvicfloorstrong.com, and we'll make sure any missing items are sorted out right away. Thank you for your feedback on the content of Pelvic Floor Strong. While we aim to offer exercises and guidance that are both effective and unique, we understand that everyone's preferences differ. Your insights will help us improve our offerings and ensure they cater to the diverse needs of our customers. We are genuinely sorry if the shipping charges caused any inconvenience. Although our shipping policies are in place to cover necessary expenses, your concerns have not gone unheard. I'll be reviewing our procedures thoroughly to ensure they align with our commitment to your satisfaction. As for the promotional emails, we understand the importance of respecting your preferences. While we strive to keep our customers informed about relevant products and resources, we also recognize the need to strike a balance. You have our word that you can opt out of our emails at any time, and we'll make sure your request is honored promptly. Once again, I offer my sincerest apologies for any disappointment or inconvenience you may have experienced. Your trust means the world to us, and we are dedicated to addressing your concerns with the utmost compassion and urgency. If there's anything else I can do to assist you or if you have additional feedback, please don't hesitate to reach out. Thank you for bringing these matters to our attention. Your feedback is invaluable, and it provides us with the opportunity to improve our services and better serve you. With warm regards,Review from Judy A
1 star03/06/2024
While this program appears to be based on sound exercises, how they process and handle the financial transaction(s) is a scam. If a user is not extremely careful, they will wind up with multiple charges from **** Bank. Upon contacting **** Bank, they will not give you the phone number for this business. As a mater of fact, Pelvic Floor Strong does not provide a phone number for contact to address issues. The Pelvic Floor Strong financial transactions are a scam. I urge you not to purchase this program due to the way they handle the financial transactions. There are only interest in obtaining the maximum amount of $$ from customers.Pelvicfloorstrong.com Response
03/08/2024
Dear Judy, I'm glad you found the program useful and hope it continues to bring you great results! I apologize that you found our marketing to be confusing and appreciate your feedback about this. I'll bring this to our marketing team and ask that they look into your concerns in hopes of improving the experience for future clients. Regarding your concerns about a phone number, we are a very small business and currently only provide customer support through email. I was able to locate your email and saw that our representative was highly responsive and that your request for a refund was processed promptly. Although we don't have a phone number, we strive on providing a positive experience with our support team and hope we were able to provide that to you. Again, on behalf of the Pelvic Floor Strong Team, we apologize that you weren't completely satisfied with your experience and wish you the best of luck with your results.Review from Vickie S
1 star10/04/2022
This is a scam and even though they say if you are. It 100 percent satisfied your money returned to question asked. NOT TRUE. The phone number of not work they bill under a fake name Never again, I can't do the exercise because of hip,replacement and age. Disgusting ** and scam.Pelvicfloorstrong.com Response
11/05/2022
Dear Client, I'm sorry to hear our program didn't work out for you. If it's not something you feel physically comfortable with, then you made the right decision to listen to your body and opt for the refund. Our clients health and happiness is most important, which is why we take our refund policy just as seriously as our program. I see you contacted our Client Support Team on October 4th with your concerns and they processed your refund that day, no questions asked, per our policy :) As they mentioned, you'd see the refund in 3-7 business days, and on my end it looks to be complete. Could you please double check your account to see if there's a credit from "CLKBANK*COM" or something with "Click" in the description? Clickbank is a partner of ours, which is why you see their name on the **** and their phone number in the contact info.If you still don't see the refund, feel free to reply to the last email our team sent you, or email us directly at info@pelvicfloorstrong.com and we'll be happy to investigate. Have a lovely rest of your weekend,Review from Barbara H
1 star05/27/2022
I paid for the Pelvicfloorstrongsystem.com system and immediately after purchase I was recommended to watch "this video 1st" after my purchase. I did watch the video and immediately got threats that the original system I bought would not work unless I bought an additional system that was twice as much and got additional threats that I might not be able to access my product if I didn't continue to watch the 2nd video.
I checked my email and found the original product
access already there. This seller, in my opinion, is threatening folks and making her original product a failer from the start according to the "Watch this video 1st" video.Pelvicfloorstrong.com Response
11/02/2022
Dear Client, I'm sorry to hear that you felt our promotional materials were misleading. Our intentions are certainly not to make anyone feel threatened into purchasing our products. The disclaimers have been put in place to help to ensure clients are hyper aware of technical issues that *** arise from pressing back, or repeatedly clicking the mouse or pressing enter. Though these issues don't always occur, we do our best to keep our clients informed in hopes of avoiding additional and unexpected charges.If you have any further comments or concerns, please don't hesitate to email our team directly at info@pelvicfloorstrong.com and someone will be happy to assist.
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