4 Customer Reviews
Review from John B.
2 stars06/02/2022
Love the drone, I paid for the Autel care and later I hit a wire and now I need it fixed. I have called and emailed multiple times and cannot get a reply from anyone. You spend a couple $$$$ on a drone and they silence my calls. Rings once and stops, every time. My coverage runs out in a couple months. Hopefully someone will answer or respond by then.Review from Gregg P
1 star05/20/2022
Terrible customer service I wish I would have read these reviews before I purchased a drone from Autel Ive emailed and called and left numerous messages and I cant believe they treat their customers like this I even tried to chat with someone and couldnt even get a response to a chat I spent $2000.00 for a drone I cant get any help with so steer clear of this company unless you have money to burn which I dont haveReview from Chris H
1 star05/06/2022
Horrible customer service. They do not answer their phone, I left a voice mail a week ago and still no response. Today I called 1 minute after they opened, and I was the 4th in queue for customer service support, then I was notified I was 3rd in line, and immediately went to voice mail. I got the drone, opened it updated the firmware and calibrated the *** and compass, then flew just once and the gimbal is broken, and not functioning a all so the drone is not useable. I did send an email to support, and literally no response from anyone about my open ticket, phone calls and email. I did pay for the extra support coverage, and even still I paid over $1,400 for a drone that doesn't work and they cannot respond to phone calls or email, This is fraud. They should not be selling drones that can not fly, or they can support, and they could start answering their phones and email. At this point I have a paperweight with no support. Very disappointing.Review from charles N
1 star02/15/2022
I spent close to a thousand dollars for a drone from Autel Robotics and it had many issues as soon as I received it. It has a warranty but it seems they will not honor it. I have contacted them around 3 or 4 times and I get no response.I guess my next step will be legal action.Stay away from this company because they will not back their product.
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