ComplaintsforNutriomo Labs Pte LTD

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I'm a 82 year old male with a back problem. The product I bought was too help this problem. I returned by way of *** store on 4-8-24. I used my debt card from ********** to purchase, Between the time I purchased and the time I made the return ********** replaced the card because I reported unrecognized charges. I explain this and was told they only make my refund to the original card use to make the purchase. I personally went to my bank and talked to the manager and together we got on the phone and called Arctic Blast the manager explained to the lady that once a card is closed no deposit can be made. I should be issued a check for my refund. Arctic Blast says there policy is a refund will only be made the way payment was made. I need your help to get my refund. They also would except my need debit card saying it was for my protection. No exceptions.

  Business response

  06/10/2024

  Dear BBB,

  Thank you for informing us about this customer. Over the last 2 months, we have reached reached out to him regarding his refund request. Please refer to attachments.

  Since we receive this BBB feedback, we wrote to ****** again 4 days ago with no reply. We sent another email to him this morning in the hope that he will response in order for us to assist.

  We offer him bank transfer as it is the fastest means of refund. Refund by cheque will yield a very low success rate as most American banks reject cheques originating from Asian Banks and we have not idea why especially when our Bank is originating from the Asian financial hub **********

  If you can reach out to ****** to have him reply our emails it would be much appreciated.

  Best ******************************************************** Manager

   

   

   

  Customer response

  06/12/2024

   
  Complaint: 21812704
  
  I am rejecting this response because:
  I never received any message. Who is ******. They cant make a deposit if the checking account has a different debit card number as my banker told them. I would be happy to give them my new card information. Common sense would tell you has my bank manager stated they cant make a deposit in account that no longer exists.

  Sincerely,
  
  ***************************

  Business response

  06/13/2024

  Dear *****,

  So sorry for mixing up your name in my previous reply. Our **************** team has been contacting you via email(Refer to previous BBB response of our attempt to reach you in regards to your refund)

  We want to refund you. However, can you please reply our emails and we suggest bank transfer for your refund. This is the quickest way to transfer the funds back to you. 

  Cheque should be a last option as our finance is based in **** and we have no success of cheque refunds in the past despite other individuals checking with their American banks accepting cheques from Asian banks.

  We appreciate your understanding on this for a swift resolution to your request.

  Best Regards

  *******************

  **************** Manager.

   

   

  Customer response

  06/14/2024

   The bank is Chase. Account # *********  Rt.# *********

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Previously ordered from this company on 05/**/2**3, and the product was bad, (did not perform as advertised) so I contacted the company and returned the product and received a full refund. Now today 06/04/2**3 received an email from the company stating that my order #**T16238N6329250G has shipped. I did NOT order from this company again.

  Business response

  06/30/2023

  Hello ******!
  
  Thank you for getting in touch with us and I do apologize for the delay.
  
  I am addressing your recent communication with our Phone Support Team.
  
  My name is ***, and I am delighted to assist you with a smile! ??
  
  I am writing to sincerely apologize for any confusion and inconvenience caused by the recent shipping notification 
  email you received from us. We have identified a technical issue within our system, which resulted in some past shipping notification emails being sent in error. I understand that this may have caused confusion and concern, and I want to assure you that we are taking immediate steps to address the situation.
  
  At ******, we pride ourselves on delivering a seamless customer experience, and we deeply regret any frustration or inconvenience this incident may have caused. Please be assured that youraccount and personal information have not been compromised in any 
  way. This was an isolated incident, and our technical team has rectified the issue and prevent similar incidents from happening in the future.
  
  To address this issue, we kindly request you to disregard the latest shipping notification email you received. It does not reflect any recent 
  activity or changes to your account. We apologize for any confusion this may have caused and assure you that our technical team is working diligently to prevent similar incidents in the future.
  
  Thank you for your understanding and patience as we work to resolve this issue. We appreciate the opportunity to serve you as our valued customer and look forward to providing you with an improved experience in the future.
  
  Sincerely,
  Max
  Support Desk
  

  
  

  Customer response

  06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩