ComplaintsforFive Star Workwear
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Complaint Details
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Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a size too big on a high vis jacket. went back thr next day to return and was denied a return because there was a rain drop on the sleeve and a little fuzz. Was told I couldn't return then employee said I could return if I got a lint roller. I've worked retail my whole life and never heard someone say this or have such a hard time exchanging. I didn't even want money back, just a different size. from the get go the employee was trying to find a reason not to take item back and had absolutely horrible customer service. I will not be advising any one to shop here. felt way too much like a pop up shop scam type store.Business response
12/10/2021
I Apologize for the experience you had. Our store will do returns on new/unused products. Wed like to resolve this for you and exchange your newly purchased item for the size you need. You can reach me directly at ************* or visit us at your convenience. You can ask to speak to me directly when you arrive so i can assure that we will get you what you need..
-Well need receipt and item upon exchange.
Note: None of the items we sell have watermarks/stains/hairs prior to purchase therefore employees dont accept tampered items.Looking forward to getting this resolved for you as soon as possible. Thanks for your time.
****** Ayon
District Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.