ComplaintsforAffordable Sprinkler
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 15, 2022, Affordable Sprinklers came out to do maintenance/repair on sprinkler heads around our property. He said the cost would be $200 in cash. When I told him I would give him a check he asked for $18 more which I paid. He was here for 45 minutes and supposedly cleaned out sprinkler heads, corrected the direction of the heads and set the timer box. He noticed a dead spot in the lawn and commented on it. Within one week, the dead spot had grown quite large, there were more dead spots, and the rest of the lawn was turning *****. I called David (the owner) and he was out of town, so I left a message with the woman who answered the phone. I also left a message on his answering machine. When I didn't hear back from him after he was supposed to return from vacation, I called him again on July 12. He told me he would "try" to get out in the next day or two to fix the problems. I told him if I wasn't home, just to go ahead and correct the problems. He told me I had to be home so I could pay him. I told him I had already paid him and he needed to come back out to fix the problems and he said, and I quote, "Call somebody else" and hung up on me! I would like a full refund of the $218 I paid him.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Kennewick, WA 99337
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | 7:00 AM - 7:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.