ComplaintsforIntrostem

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My *********** were approached by 2 salesmen at a kiosk in the hallway at **************. They gave us skincare ***************** leave us alone. My husband is middle eastern so the man from ****** really started insisting they put their product on my face. We finally got away from the them only cuz I cooperated with them. The next day I made the mistake of asking how much the face cream cost. Im 71 years old & was in a vulnerable state of mind at that *********** totally took advantage of me. They put the same stuff on my face again & practically forced me to buy their products. These products called Introstem are horribly expensive. I asked the salesman about 10 times if I could return the products if they didnt do what they claimed and he kept saying dont be negative, they are gonna wor.k. So to my regret I purchased 3 items. I wanted to bring them back the next day, so I went to the mall several times and there was no one at their kiosk, so I went to the manager of the mall and was told they would email the Introstem company and someone from that company would contact me. After several days I received a call from one of their representatives who told me that they no longer handle returns or complaints from businesses that sell their products.. I was very clear about my complaint and after a long conversation as well as telling her I was going to file a complaint with the BBB, she finally said she would start a complaint process or something like that and get back to me. Ive not been contacted again and when I call the phone number the rep. used to contact me it rings and wont allow me to leave a message.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  03/01/2024 PMJO-CLA5 Trough AFFIRM $5960 LED SYSTEM System has been returned to the company and they are refusing to give me the money back, I was never notified of non-return policy I was told during the presentation that I could use it and see if this work for my skin.UPS tracking system number is 1ZRR02564200976961.I have contacted my financial company affirm, but they are unable to get the money back, the business is not responding to emails neither phone calls. they company has the merchandise in their possession and they holding responsible to pay for merchandise I don't poses which is a fraud. any assistance is mostly appreciated. best regards *************************

  Customer response

  04/15/2024

  Receipt attached of original payment, previous submitted receipt from *** for return to the company. 

  Business response

  06/24/2024

  Please remove us from the list !!

  not our business!!!!

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Monday April 1, 2024, I was approached by an employee at the mall regarding skincare. I stopped to listen and the lady told me their product costs $1200, I told her I couldnt afford that and tried to walk away but she brought other items that were less. She tested it on my face and said she can give me two items for the price of one. After charging me $200 I came to find the same item online costs $30 tops. This was a complete scam and I would like my money back.

  Customer response

  04/11/2024

  The business has yet to respond back. They have not reached out to me about a resolution to this claim. 

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  my husband purchased the product for me at the ******* mall..after using it my eyes swelled shut and my eyeballs hurt causing intese headaches.im on day 4and my eyes and face are still grossly swollen..i have not yet seeked medical attention but will.i used the product only once.regards *****

  Business response

  03/02/2024

  Not our store!!!!!

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i went into my local mall on 12/04/23 and was pulled into a store by a worker handing me free samples and telling me to take a seat. i initially said i wont be buying anything and was then asked if money was the reason. the worker then proceeded to ask a lot of personal questions regarding me and my girlfriend to try and build a report and asked dumb questions like how much i value my face, i told the worker all i had on me was my holiday money and he then did some broken math saying it all added up to 4$ a month when i did the math at home it actually added to .40$ a month, i was told these products went for 400$ together i got daily moisturizer and facial scrub which actually equalled to 650$ on their website he said for me personally hed drop it down from 199 to both to 149 which i shouldve known at the time is a classic scammer bargaining technique. my cashier was ****, i was lured in by a tall fit dark man with a accent, touching my hands and saying a lot of affirmations to me to make me feel better about getting skincare products. i was nevwr informed about the no return policy and was planning on going back the next day to return them, unopened and still in the box and bag. i had instant regret and feelings of being swindled with a gut feeling, then went home and found out the products were worth less than half i paid for even with the discount. originally selling for 650$ when i could get the same 2 products for 60$ online. i will be seeking legal action against the store if i am unable to get a refund.

  Business response

  12/08/2023

  Hi , we think you have some mistake, we never got any request for a refund for that kind of case . We located at ************** in ** , this is the location you bought from ? If you did , please contact us to offer you a refund for this case 

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The purchase occurred on Thurs, Nov 9th. It was a high pressure sales pitch with prices starting at $8K and down to the above sales amount with **** saying he had total freedom on pricing. This was to include 5 facials on how to use the facial device as well. I went back to Introstem on Friday, Nov 10th asking for a refund because I had discovered that you cannot use this device if you have had or have skin cancer on your face and neck. **** would not take back the device and said he would talk to corporate since it was a health issue. **** called me on Monday to say he didn't have an answer but it didn't look good since they had registered the device's life-time warranty in my name. I spoke with **** today, Wed, Nov 15th and was told that they would not provide a refund not because of health reasons but because they couldn't change the life-time warranty - which having been in IT, I know that an administrator can delete files.I was never asked or told anything about not using the device with skin cancer. This company is a scam, dis-honest and does not disclose pertinent information. All purchases are unopened and unused.

  Customer response

  12/16/2023

  Did you receive any correspondence from this company?

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Out of curiosity, I looked up this product, which I purchased for $250 after originally being told this, with one other product, would be $599, is for sale on Amazon for $90 and on their direct sight for $1300!! I see now by looking at BBB that it has an F rating and deservedly so. I also believe, as another person wrote, that they used 'mirror tricks' (holding it in the light a certain way) to make the product look like it immediately made a difference, it hasn't done a thing at home and didn't even have the same feel to it which is making me think the demo was a completely different product to begin with.

  Business response

  10/19/2023

  October 19, 2023
  
  ********************* & BBB
  ************************************* 200
  *****, ** *****
  
  Compliant ID Number: ********
  
  To whom it may concern,
  
  We are contacting you from Introstem Cosmetics regarding the Compliant Number/File: ******** that was filed on October 17, 2023, related to the Introstem location at *********, ** 98801.
  
  We want to clarify that Introstem does not own or operate any private retail locations for Introstem products, including the location in question. All retail locations that sell Introstem products are owned and managed by third-party independent resellers. Therefore, we cannot impose policies on independent resellers.
  
  We kindly request that you reach out to the retail location where the purchase took place for further information. Please note that Introstem.com is our only official authorized website, where authenticity is assured. We strongly advise against the purchase of any Introstem product from unauthorized online vendors such as ***** Amazon, etc. Unauthorized products may be expired, counterfeit, or present health risks.
  
  To report unauthorized sales online or if you have any questions regarding the usage of our Introstem products, please do not hesitate to contact us, and we will be happy to assist you.
  
  Sincerely,
  
  Introstem ***************************** Department
  **************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 3 in old Town ******** I purchased the whole set of introstem they were very pushy about selling this product they told me it's good for also back pain,migrains it hasn't done anything for me also haven't seen no results on my face and products making me brake out now I'm stuck for 3 years with payments ******** dollars and another ******** for interest in something that dosent work this is a scam and I need for them to cancell this.

  Customer response

  08/19/2023

  I have reached out to the company and no response I left a message.they were suppose to send face product for sensitive skin never got it

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In the Lueur in *************** I was completly tricked and fooled into buying a product. The sales associate **** used a mirror and held it a certain way so that it did don't show my bags under my eyes. when I would move a slight bit she made sure he move the mirror with me. I did not realize at first what she was doing until I got home. I felt like a fool when I realized what happened. they are trained to trick people with the mirror it horrible and I want a refund. The product does not come close to what they said! they completly mis led me

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cant believe I fell for the oldest scam in the books. I found this company on my social media page and made an appointment for the treatment at a reduced price two weeks ago. In short, the treatment was awesome and the lady made my skin, feel a soft and smooth as a newborn baby.. as I was paying for my purchases, she said she was unable to ring them up and went and sought out a young man. he immediately started zeroing in on how I was feeling about my treatment. I already knew what that was about to buy the other products that Ive seen throughout the spa.. the one reason I never make iContact after any type of treatment as such, but I was feeling so good after my last infusion and chemo that I was willing to give it a try. I was induced to buy products, because again I was hyped, and wanted to feel good about myself.. I read the labels and these expensive products in essence could only be used once a week so in my thinking itll be worth my purchase price of $160. Two days later, my skin starts itching and I developed a deep pore pimple which I already knew was an allergic reaction to the ingredients. And the products. I immediately made a phone call. I was told that I had 10 days to return for a full refund while doing all of that. I didnt start it to read about how the product work because I didnt feel anything working differently other than just a bad skin reaction, so I felt justified in trying to return my product on yesterday which would have been my ninth day. . I walked into the business, and the lady that had did my treatment. Of course, she did not recognize me, and there was a sign no refunds now prominently placed in front of the gas register of which I never saw the cash register because they I was seated, and I gave them my card while seated and never looked at way nine days ago. The person that sold me the products actually told me I had a asked me where I was living I told him ******* he said that the city of Lynnwood you only have four days to return a purchase for a full refund so it by so in my mind Im thinking OK thats three different answers to the same question so I politely thanked him and went on, and would have called it a loss , but he never apologized or offered me anything at all and seen the least bit concerned that I had this rash all over my face and this deep deep pimple that was not there before he actually walked out the store so when I walked out, I walked around the ball and there he was at another kiosk selling another product now I am livid I want my 160 back. This business is a scam and a shame because how in the world well I take that back I know how you would do it because you are scammers and your businesses should be out of business you couldve offered me additional treatment. You couldve offered gift cards to take back your product but you did absolutely nothing and you made me feel worse than the breast cancer ever did and I would not stop until you recognize me and you refund my 160 back to my account as a matter fact if I could take back that treatment $70 I would do that as well , but that was OK but then again, who knows what really started matter fact give me all of my money back .

  Business response

  07/02/2023

  Hello , 

  we read your complaint , we never got any message or call directly from you to handle the situation . 

  like any other spa , you got your treatment (for 60$ ) and then suggestion for products. 
  you decide to purchase the eye lift syringe 

  if you decide that you dont want the product, like any other company , there is a return policy . As long as it follows the return policy we can refund you the money . 
  

  please refer to the spa 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩