ComplaintsforHerbal Face Food
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I really held off before posting this, because I wanted to give this company a chance to make things right. But, Ive had the worst customer service experience with this company. I put in an order Feb. 23rd, paid for faster shipping, supposed to receive by March 6th. It didnt get delivered , so I contacted the company via social media, since there was no number listed on their website. I was promised another shipment. Asked for tracking, nothing. Then promised 3 times that someone from the company would reach out to me, nothing. Searched the web for a phone number, all that was listed was linked to a previous rep, that said she gets lots of calls from upset customers, and left the company a while ago. I finally contacted the BBB to file a complaint and found a phone number listed. Left a voicemail, still nothing. Ive emailed, called, messaged on social media, and still have not received my package, or the refund I was promised. Its 17 days past the delivery date. I gave so many opportunities for them to make this right.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.