Complaintsfor22RPD LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This matter involves a Washington auto shop, ******, who is in breach of contract, refused to provide a written estimate, created faulty charges, forged documents, and now is holding my vehicle without permission. On 9/16/2020, ******, warrantied an engine re-build, until 107 k miles or until ****. See Exhibit A. ****** was paid $17,014.11 and we picked up our car on 3/26/2021. See Exhibit A. Subsequently, on April 6th, 2021, during the warranty covered oil change, it was discovered that the engine re-build the shop had done turned out to be faulty and needed further improvements that would be covered under their warranty. Later the shop began pressuring us over and over again to trade in the vehicle and when we refused they said that they could not honor their warranty as it would make them go bankrupt. Once a demand letter was sent (Exhibit B), ****** retaliated by inventing charges for work never performed or authorized and are now charging a storage fee that we never agreed to. See Exhibit ** *** total they are now claiming we owe is $5,329.50 and have increased it to $8191.50. See **************** trying to work out this issue, ****** forged documents that would release them from liability. We need help. We were able to obtain a lawyer to help us with a few demand letters, but we have no help beyond that point. We do not know what to do when an auto shop forges documents, refuses to provide estimates on work, invents charges for work never performed, refuses to uphold their warranty and refuses to return my car.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.