ComplaintsforSalon Bellarosa LLC

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 24th I went to Salon Bellarosa for a pre-booked service. The service was to be a 4 hour Apt for a ***** Balayage and trim- was priced at $280.00. The service began as normal, however, part way though, became apparent that the hair professional was not well trained in the service she was providing. By the time my color was completed, my hair was so severely damaged, it was rubbery and could be pulled out- she could not even fully brush my hair. The salon owner came over several times through all of this, and didnt do a thing. By the time my apt was complete, I had spent 6 hours there, and so badly needed to return to work, that I didnt have time to thoroughly look at my hair. I paid $340 minus tip, which also seemed high to me- but the stylist assured me the hair cut hadnt been in the original price, and added it then. By the time I returned to work, I found my hair so severely damaged and colored so poorly that it was greenish. I immediately contacted the salon. They told me they would provide conditioning services and I asked that the owner look at my hair the next day so she could see the damage. The owner did look at the damage and after, I decided it would be best to seek services elsewhere to correct- I didnt trust them after what transpired the day before. Upon asking for my money back, I was given many illogical reasons why I couldnt be refunded, such as they use expensive products, I didnt give them a chance to fix it, their time is money, etc. I ended up having to get five inches cut off of my hair to remove the damage, and spent 200 trying to get the color corrected that they so poorly did.

  Business response

  04/05/2022

  I would like to respond with my deepest apologies for your service being unsatisfactory. I understand it's a very hard thing to except when you pay for a premium service and the finished product misses the **** for the consumer, It saddens us greatly at Salon Bellarosa when a consumer leaves with anything less than an awesome experience and I understand you left in a hurry because the service took longer than expected and the stylist did not meet your expectations after the fact because of the time crunch we put you in. That doesnt feel fair, upon realizing that the stylist had put a sub par performance together with you on your service you reached out to us (thank you) by the way. Which we always recommend if a consumer has an issue, you agreed to come back in for consultation with our salon Manager who has 20 years of experience. After speaking with her she let you know we are absolutely in this together when theres an issue we want to fix the problem proactively and quickly she instructed you to take advantage of some deep conditioning treatments that we were offering at no charge to see what could be done about the condition of your hair before drastic measures were taken like cutting 5 inches of your hair off, When you arrived at the salon March 25th for the follow up consultation we instructed you to allow us to have our salon manager correct the aspects of your service that you are unhappy with at no charge to you, to which you agreed to allow us to make corrections to your experience, you were booked a follow up appointment at the earliest time available with our salon manager. It isnt your responsibility as a consumer to be forthcoming about your intentions to allow us to make corrections to your service but it is ours and if we didnt convey are intentions to assume all responsibility in getting your hair to the level of color you wanted, again I apologize we're in this situation. At this point in the interaction with you we are under the impression you are going to come back to Salon Bellarosa for the follow up booking and were going to achieve the desired look you came in for. March 26th we receive your message that you don't need the booking because you went somewhere else and Paid another $200 dollars for color correction and cut five inches of your hair off, at this point you are asking for a full refund on your service, I understand you are frustrated and made the decision to take your business elsewhere unfortunately the service you came in for didnt meet your standards and the attempt to correct the situation wasnt able to take place. Again thank you for reaching out and letting us know we are very sorry we fell short on this ******

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