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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On approximately 11/5/22, I attempted to purchase a single test bottle of CBD oil from Laurelcrest for $12. There were two other types of test bottles each $12, for a total of $36. As I proceeded through shipping and payment information, I received a notice from them that an error had occurred. I rechecked to see what I'd done wrong and saw in my cart charges of $15,00, $1000.00 and $1600.00 for the $36.00 charge that should have been. Fortunately, my bank recognized this as a suspicious activity and had denied the purchase, also placing a hold on my card for suspicious activity, so I was unable to access my account for funds until Tuesday the 8th of November. I have not contacted Laurelcrest for an explanation. I will not due so and chalk it up to buy from a reputable source.
Business response
11/09/2022
First, I would like to apologize for any stress this may have caused. We are in the process of migrating our website to a new platform and this may have been something that occurred in this transition. I will have our digital team look into this and temporarily disable our store so that this doesn't occur again. In the event that something like this occurs we do have a clear path to reimburse our clients and a customer service line to handle any concerns.
We do have both a case of 100 bottles, which represents the larger number in the picture, as well as single samples available which represents the smaller number. We have sold numerous single samples through our website without issue, so this is out of the *********** issue and is directly related to the migration of our store from Big Commerce to another platform.
Although I wish I was hearing about this directly, I am happy you contacted BBB so that Laurelcrest is aware of the issue and can quickly fix it before another customer may experience something similar.
We would love the opportunity to sample you our product free of charge.
Kind Regards,
*********************************** - Owner / VP Sales
Customer response
11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.