ComplaintsforStarbucks Corporation
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 4 pack of Starbucks canned energy mocha shot, I called this morning to make a complaint, the guy gave me an email address and said to send pictures. All of this is documented on my startbucks account. and got a case CS10080745. Now wasting my time I called to verify and was transferred to ***** after she put me on hold to find out what to do. ***** said they dont handle this and to call starbucks, called back and person said she would send email to district manager. This is too much time already spend about a $10 box of starbucks brand.Business response
08/24/2024
Hi ****, Thanks so much for taking the time to reach out.We have reviewed the details of your complaint and your feedback has been documented for the appropriate teams to review. A credit has also been issued to your Starbucks Rewards Card on file. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS10080745.
Best wishes,Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of the transaction: August 11th, 2024 The total amount of money paid was 50. The money in my Starbucks card account is: ***** What the business committed to provide you: Starbucks committed to crediting my account with the amount I recharged using a Tremendous gift card for purchases through their app.Nature of the dispute: Shortly after recharging my Starbucks account on August 11th using the Tremendous gift card, my Starbucks account was locked. Despite multiple attempts to resolve this issue, Starbucks has refused to unlock my account or refund the money. As a result, I cannot access the funds or use the account.Whether or not the business has tried to resolve the problem: I have contacted Starbucks multiple times regarding this issue, but they refused to refund the money that was locked in my account. They said there is nothing in my card. However, I still have my Starbucks card in my apple wallet showing ***** in my account. But when I tried to use it by scanning through apple pay, the store said invalid account.Business response
08/21/2024
Hi *******,
Thanks so much for taking the time to reach out. We can see that you're currently working with our customer contact center to resolve your concerns. We encourage you to please continue working with them. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9939516.
Sincerely,
Starbucks *************Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Starbucks sends me emails, as a Gold card member, about offers in store. The offers are only valid if you have the App, which I chose NOT to have. Calls and emails to Starbucks have left me frustrated and no higher *** in corporate can be given to me. There is no reason the offers can't be loaded to my card. Because I chose not to download the app I feel I am being discriminated against!!!Business response
08/20/2024
Hello ******,
Thank you for reaching out to us. We are sorry to hear about this experience. Please note, you do have the option of going to app.starbucks.com in a browser and activating promotions that way. Coupons can be scanned from your Gold Card. If you need further details, please don't hesitate to reach out to us at ************ and reference case # CS9978841 for further assistance.
Thank you,
Customer Care
Initial Complaint
08/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
on 8/15 i have ordered a mocha coffee as i do daily at this location; few times a week order is wrong but i let it slide sometimes; today instead of mocha i got steamed milk ; went back to the store and got attitude from one of your employees : "i did not make this drink, did you see me making that?" this is insane! no "sorry, let me remake it for you" -instead back talking and talking and laughing at me to the other workers! unacceptable! i have been a loyal customer for many many years, spending 100 weekly at Starbucks but this is ending now ; who is hiring those people? specially at this location! unprofessional and rude! all you can hear is kids heaving fun and laughing at the drive thru; STORE # *****; ****************************************************Business response
08/16/2024
Hi *****,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and your feedback has been documented for the appropriate teams to review. A credit has also been issued to your Starbucks Rewards Card on file. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9992405.
Best wishes,
Starbucks Customer Service
Initial Complaint
08/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am writing to formally express my dissatisfaction with the consistent inventory management issues I have encountered at a particular Starbucks location. On numerous occasions, I have found that items, specifically the Old-Fashioned Doughnut, are consistently out of stock. This has been a recurring issue for some time now, and it is frustrating as a loyal customer to frequently find that the products I intend to purchase are unavailable.You also should accurately update delivery apps with correct inventory as well. Effective inventory management is crucial for customer satisfaction, and it is concerning that this issue persists without apparent resolution. I believe that the management at this location needs to take more proactive measures to ensure that popular items are adequately stocked and available for customers.I kindly request that ********************** reviews and improves its inventory practices at this location to better meet customer demand and enhance the overall customer experience.Thank you for your attention to this matter.Business response
08/16/2024
Hi *****,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and we have started your feedback. To complete it, please contact the *** at ************* and reference Case #CS9992838.
Best wishes,
Starbucks Customer Care
Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Property damage to my vehicle after the lid on my drink was not secure. I called in to give them feedback on what happened, Starbucks (ON A RECORDED LINE) told me to get the car detailed and they would pay for the detail. Got it detailed and now they dont want to hold up their end. They instead offered me a ****** gift card. UNETHICAL. The calls are recorded to ensure what im saying is 100% true.Business response
08/15/2024
Hi **** thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are escalating this for our specialists to review. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9977760 .Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi there Starbucks I notice your losing business thats because the same people and leadership you support is causing this inflation, and your woke that means you go broke, its true, another quick thing a friend of mine was trying to help 2 young people and the manager said they had to leave immediately and it was freezing cold outside, my friend couldnt even finish the conversation, it happened at the Starbucks in ************************************** says be kind and accepting but you throw people out your store, the young people were not causing any harm, no mercy and compassion what so ever, Starbucks has lost our business we give our business in our local community to a local coffee shop, thats all I need to say, your losing money from us thats for sure.Business response
08/15/2024
Hello *******,
We appreciate you taking the time to bring your concerns to our attention. We take all customer feedback seriously, and we are committed to providing a positive experience for everyone who interacts with Starbucks.
While your concern does not directly relate to a specific personal experience, we understand that you are concerned about recent events or perceptions regarding our company. We value diverse perspectives and are always open to dialogue.
Please know that we are dedicated to creating an inclusive environment for all our customers and partners (employees) and want to to ensure that everyone feels welcome and respected.
We would appreciate the opportunity to speak with you directly to better understand your concerns and address any questions you may have. Please feel free to reach out to our customer service team at ************ with case number CS9977348 to facilitate this.
Thank you for your understanding and cooperation.
Starbucks *************Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account wasn't working and I have been a member since *********************************************************************************************************************** that my stars will transfer over it's haven't my starts are 2093. But my credit card and gift card transfer over.Business response
08/15/2024
Hi *******, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are escalating this to our account specialists to review and look into. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9904773.
Best
Starbucks Customer Care
Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an unsatisfactory product from a starbuck's store in ************, *******, and requested a refund of $3.17 that I paid from ********** webpage customer service. I made the online request for the refund on july 9th and the request was processed under CS9448584. I received a reply from ****** saying that i needed to prove the purchase by sending a starbucks receipt. I told ****** in 25 years of buying starbucks coffee products i have never received a receipt. More than a month later on august 12, ****** in customer service is yet again, asking for a receipt. Starbucks customer service knows full well that receipts are not provided by starbucks. I again ask for a refund of $3.17 be sent to me via gift card to my address below. this same information has been sent to starbucks in my numerous responding emails.*************************** ******************************************************Business response
08/15/2024
Hi,******, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and at this time, we will need to gather a few more details to assist with this matter. Can you please call us at ************ and provide case number CS9968272 for further assistance.
Thank you,
Customer service
Customer response
08/16/2024
Complaint: 22136589
I am rejecting this response because: I did as I was requested, and called Starbucks at the ************ number on 8/16/2024 at 5:25pm. **** at the call center stated that I would have to produce a receipt for the $3.17 coffee I purchased. As I have stated many times, Starbucks does not issue receipts at point of purchase. **** stated it is starbucks policy to require a receipt in order to receive a refund. Where is that policy posted in its retail stores? How is it possible to receive a receipt if none is provided?
Sincerely,
***************************Business response
09/03/2024
Hello ******,
Thank you for reaching out to **. I am so sorry that this has been your experience. I have documented your concerns for the appropriate teams to review and to make this right, I have sent you a $5.00 eGift to the email address you provided. For any additional questions or concerns, please reach back out to 1-800-Starbuc and reference case #CS9968272.
Take care,
Starbucks *************Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I attempted to place an order on the Starbucks app on 8/7. The app was not loading and kept saying "an error occurred" every time I attempted to load it. I usually place a mobile order before leaving my home in the morning, so I was on strong WIFI on a newer phone. Errors over and over again. Finally got to my screen where my items are in the cart and pressed "check out." My Starbucks gold card had a balance of $12.84. The order looked to be processing, but then errored out AGAIN (attached screenshot). But this time when I reloaded the app, my Starbucks card was now showing a balance of $4.71, and no receipt for my order. I went to my normal store and asked if they somehow received the order I had just paid for. They had no record of it. I never got my items but Starbucks took my money anyways. I attempted to call the customer service line but was told on the phone "my balance wasn't updated" and I did not have the funds for the order, however that is NOT MY issue, that is an issue with the app. My card is set to auto reload with $10, so even if this was the case, the order would have processed. I am seeking monetary recovery for their mistake.Business response
08/14/2024
Hi *****, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are happy to assist you with this mobile order that you were charged for but did not receive. We have provided this charged amount back to the gold card on your account. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9967415.
Thank you,
Customer Service
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Customer Complaints Summary
813 total complaints in the last 3 years.
350 complaints closed in the last 12 months.