ComplaintsforEmber Entertainment
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Game is broken and developer will not respond to complaints or fix it. Stuck on lvl 15 upgrading research lab. See the pictures, it won't finish even though the timer is done and when attempting to build or upgrade another building it says waiting for other building to finish. Animation shows the building continuing...I have deleted all files, uninstalled and reinstalled and the game still does this.servers are also dead, only 1 or 2 other people on my server playing, and they won't allow server transfers as the realm shows they are not available even though there are more players on other servers.Company refuses to answer complaints or fix the bugged almost unplayable game since you can't upgrade a building in a city building war game you cant build stronger troops and kill higher level enemies to get better gear etc.They also do not offer anything else in their stores as they are empty from the screenshots, so there are many items you can't get that you need to complete the game.Initial Complaint
01/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My account QueenB has been stuck for over three weeks due to a game glitch. My game play has been severely limited and I have consistently been reaching out for updates from Embers Help. I have heard nothing from them for over two weeks now, and the issue has not yet been resolved. My inability to play has also impacted my guild.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.