ComplaintsforSpear Education
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In March of 2021, I paid Spear education $5500 for a workshop training course. I was unable to attend, and was advised that I could reschedule for a later date. I ended up buying a business around this time. I was in constant contact with Spear education, as have paid a membership due ranging between a few hundred dollars a month up to several thousand a month for their services. I ended up needing to reschedule a few classes with them due to scheduling conflicts, it always seemed like this was no problem in the past so I didn't think twice about it. Then on October 16, 2023 after working for several weeks to get a course scheduled, I was told via email by ********************************* that i could no longer use the credit, as it expires one year after the purchase. I replied letting him know I understand that policy, but had never been made aware of it in the past and would they make an exception this one time? I was told no, then after leaving a ****** review of my experience was told that I could use the credit after all. So I booked a course for Feb 28 - Mar 2, 2024. These courses require me to cancel days of work, book a flight and pay for a hotel room. I was told by *************************** 2 weeks before the course that this class was canceled and I'd need to rebook it. So I rebooked my flights, hotel and rearranged my schedule for the same class which was to take place May *****, 2024. I received email confirmation on Feb 14 that ****** had booked me for the course. I did not receive the normal emails leading up to the course, so emailed Braxten on 5/8/24, he did not respond. I emailed again on 5/10 with no response so I called Spear and spoke with ****. He said I was never registered for the course and it wasn't happening anyway. I requested a refund for the course after this second cancellation. I've been told I'll get one, but have had several broken promises about the refunds and calls that were not returned. I just wish to break ties and get my money refunded at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.