ComplaintsforSolo Technologies Inc

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a 7 day free trial and linked my applications as relevant to their service. Immediately I got codes texted to me, for their app to log in to ****. This has not stopped since I signed up and even after I cancelled my account. I have emailed them requesting that they delete my data. All consumers have the right to have their data removed from any companies database. I have been ignored. Please have them delete my data.

  Business response

  05/03/2024

  Hi ******, 

  Thanks for reaching out and apologies for any confusion!
  
  When you link an Uber account to Solo, Uber will automatically send you a notification saying your account was logged into by a phone in a given city (where the servers are), but this is simply the verification process that occurs once the account is successfully connected. The message is understandably confusing, but **** is never granted access to log into your connected accounts and your account credentials are fully encrypted and secured. The access we have is limited to viewing past trip activities and earnings data, which is then aggregated and used to power the pay predictions that you see in the app (all anonymously, of course). We have tens of thousands of Uber drivers on the Solo app who use it every day to help them manage their business. Using Solo has no impact on the functionality of the Uber app itself, so any issues related to receiving multiple verification codes unprompted was most likely unrelated to your Uber account's connection to Solo.

  We had responded to your email within a few hours on April 15th and included instructions on how to delete your account in the app. However, it appears there was an issue related to your email inbox that prevented the email from going through successfully. I've attached a copy of the email here for visibility, along with the error we received in response. Solo honors every request to delete user data in its entirety upon their request. Your account and any information related to it have since been deleted. For reference, here are the instructions we emailed to you letting you know how you could have made this request directly in the app:

  1. Open the Solo app
  2. Click the menu button in the top left corner (three bars)
  3. cSelect "Help and Legal" 
  4. Select "Account Management"
  5. Choose to either deactivate or delete your account
  
  Please let me know if you have any other questions. I'd also be more than happy to jump on a quick video call as well to help ease any concerns and put a face to the product if that's helpful.
  
  Best,

  *******

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There app is for tracking help to be paid extra for delivery time I started to use it I got about 650 to 700 accredited for in cash payment from them . Then they *** no it doesn't work for doordash then they said it did . I followed their instructions for how to use it got linked to everything and expect it to be done and fine I have been trying to do small runs I call them to see if they payout . And nothing. Then they go back and forth with oh it doesn't work then it does ECT . I am I getting no wear with them Below attached are the screenshot of the time I have earned and yes I know that the last image is of taxes time ECT but if they are not going to pay I want that much I don't care if it is after taxes ECT

  Business response

  09/22/2022

  Hello --

   

  Thank you for notifying us of this complaint. We have been communicating directly with the user over the course of the past couple of months to explain how the service works as well as how you qualify for programs like the daily pay guarantee that we offer. Unfortunately, the user did not follow nor meet the eligibility requirements for this program and misunderstands the amount that she believes she should be paid. We explained this to the user via multiple email conversations, but these conversations have since turned aggressive and contain vulgar language directed at our support team. We have issued a refund in the amount of the one monthly subscription amount that the user paid for ($8.65 including tax) and ceased communication.

   

  We offer this program successfully to thousands of independent workers every week across the country. We're sorry that there was a misunderstanding with this particular user and have since made sure she received the refund for the one monthly subscription she paid for.

   

  Thanks again for letting us know of this complaint and if any additional information would be helpful.

   

  *************************

  CEO

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