ComplaintsforA Child Becomes ... Preschool
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We were offered a spot at A Child Becomes preschool. I emailed our signed contract accepting the 2 available spots (morning and afternoon) just 4 days later. I did a tour the following week and the Director was rude and kept interrupting our appointment by saying hi, hugging and having small talk with parents. Also took a child off a parents hands in the middle of the tour to help her since she was crying. The very next day, we received email about giving our afternoon spot to someone else. Email stated it was given to someone else two days ago. This is just TEN days after i emailed the signed tuition contract stating our acceptance into the preschool. Replied with an email asking for an explanation. Sent an email 2 days later with no response. Sent an email one week later with no response. The director has now been completely unresponsive. Her name is ************************* and is no longer answering any of my emails or an explanation as to why they broke the contract. We thought we had guaranteed childcare starting on May 6th so I began to decline other childcare offers, giving up our spots on those wait lists. I've been scrambling trying to find schools to take us on such late notice. We were able to get into one school but it is double the cost of this school This is extremely rude and unprofessional. I do not recommend this school. In addition, the school is under a church and feels really dark with poor air circulation, which is not desirable during a time where there is a pandemic happening. Everything looked cluttered, unorganized and dirty at this school.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.