Customer ReviewsforEddie Bauer, LLC

Does not honor military discount on any sale item. Total disrespect for those who served

I would give 0 if I could. I bought an item from them less than a year ago, I bought the item after asking AND being reassured that there was a lifetime warranty on the fabric and stitching. Well that life time warranty was absolutely a lie and theft. The fabric was pilling after a few months, no returns accepted. Big old NEVER AGAIN. After 30 years, and thousands of dollars, lying and stealing is what it takes to loose me as a customer.

Bought a battery blanket on Amazon in fall on affirm card and it does not work. I tried to get a new battery but the company stalled all conversations. The battery is irregular and won't charge. Am mad I have to return it, spend money on mail and ask affirm for ***** refund.

Past 4 orders I have returned for a refund I got no email reply that the packages were received and had to fight and email for a refund! Terrible

I have no idea why the wife shops here .She buys all her stuff at the store @ ******************, and every time she tries to return a item they can't help her out. I think they are rude and comment that it is store policy that if the can't find it on their computer. The can't exchange or refund it.I would stop shopping here or at Eddie Bauer all together.Get a better computer program or close this store.Thx

We love Eddie Bauers clothing lines and are frequent customers. But we are not at all satisfied with their corporate support. Somehow my loyalty account got corrupted by EB. As a result I cannot place any online orders. They admit it is their problem. Over the past 4 years (I have the emails) I hit a dead end when reaching out for tech support. A very nice customer service rep ******** recently did everything he could to solve the problem but came back that the only solution for me was to create a new email address for the loyalty account. REALLY. A customer is expected to create and maintain an email address for the sole purpose of being able to buy clothing online from EB? I asked that my situation be elevated to a supervisor but was told that if Tech gives a solution that is the only option. As a customer I have 2 options. I can shop in store which isnt possible for half of the year when we live in an area that doesnt have EB. Or I can further transition our buying to LL Bean which we like equally and they have amazing customer service.

Terrible online service..items also arrive very late..then they charge a return fee..plus take to *** store, pay to print label. The products are nice but never again. I tried to take care of returning an order this week and reordering something else..and they could not bring up my account nor reset my password..and I spoke with tech people.

Eddie Bauer has withheld a nearly $500 refund that it owes me for months, given me the run-around repeatedly over the phone, claimed my bank is at fault when in fact it is Eddie Bauer that never issued the refund, and so on and so forth, to the point where I will apparently have to pursue legal action against EB to recover my money. An awful, entirely disrespectful and disillusioning experience.

I've done business with Eddie Bauer for years, so when I placed an order for a Christmas gift with them I expected customer service and delivery of my item. The order was never shipped and missed the deadline for the holiday, I proceeded to contact them four times (every customer service representative was based in India) and each time was given a different excuse (pre older item, covid delay, delay in transit, lost in transit) and different delivery dates each time. I was also told that the order would receive expedited two day shipping which it did not receive. I just checked on it again this morning and they cancelled my order. They did not contact me about cancelling my order and if I hadn't checked then I would still be waiting for the item to arrive by the next delivery date that they gave me. I'm a guide level member and this is unacceptable. I'm reading many others who are having the same issue with this company. Absolutely abhorrent company and customer service.

I placed an order during Black Friday sales. The order sat in limbo and then when I got tracking the item never came. Showed as being returned which I never initiated. Also, didnt get the money. So I emailed a couple times, no answer, did live chat crickets. Called them up today; the first guy told me he would issue a return for the order and I would have to reorder. So he put me through to sales and said hed take money off and match the price I paid. Sales lady takes my call and they reviewed my previous order she took my info to pay, said there would be $35 charge for express but she could remove it afterwards, and Ill get my order by Friday. Well the order came through and I was charged for the shipping AND she ordered the wrong size. So I called again. The next guy tells me he cant adjust my order from 1 hour ago, my option is to cancel it and reorder AGAIN and be out more money for awhile or I can wait till it gets here and exchange it in store. Yeah that sounds like a great idea, Merry Christmas, now go exchange your gift so I opted to cancel, he said I would receive an email in a few hours. I didnt. So I called again. They tell me its not cancelled yet, and the money could take 5-7 business days to come back to me. Awesome, Im now out a lot of money.. also he tells me I wasnt likely to get it before Christmas anyway!!! They lied to me. The last one was honest mind you. He stated he credited me back the money for that order, and sent an email confirmation but Ill believe when I see it. NEVER ordering from them again. I wasted so much time dealing with them today and I have nothing to show for it other than waiting for money to return to me. Oh I didnt get credited the whole amount I paid when I checked my email he sent, they shorted me over $70 and i received nothing!.. do not order from Eddie Bauer online. I'd give zero stars if I could.