ComplaintsforAll American Masonry
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of the transaction was 07/25/2022. The total is ******. We were suppose to get 100% new flooring throughout our house. Replacing damaged subflooring from the flood damage that caused the problem. ***** was to help me with installing base board through out the whole house. Along with tape, texter, drywall and paint. ***** removed all the sheeting over the laminate for the flooring and never replaced insisted it didn't need to be installed. From doing so I now have 2 inches gap below every door. ***** proceeded to fight on every decision I was making on the staircase finishes. We have been walking on rough subfloor stair threads. There are spots in the floor that aren't finished. Half of the downstairs has baseboard and gaps in my vinyl floor that he swore promised and supposedly brought the tool to repair and fix the floor. During this time he has gone 3 times to ****** with family and completed many other jobs. ***** only lives 3 minutes away from our house in our small town. The nature of the dispute is a unfinished job. We have paid in full for the job. We have reached out countless times. I thought of him as a close friend at the time. It has effected my whole family in such a way that we hate our first house. We have had some serious low points that have changed us a family. The adults in the household are now on anxiety medication. Not once has he returned to the house to finish the job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.