ComplaintsforAce Hardware Hillyard
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Complaint Details
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Initial Complaint
08/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
July 9 2022 I bought a grill from Ace Hardware. It did not work correctly so I called customer service to request a refund. The store talked me into letting them repair it. They said they ordered a part. Weeks went by, I heard nothing. Finally, I got a notification from *** that they had delivered the part to the store. I have called them 3 times and left messages. No response. I called customer service for a third time. They got through to the store who still claims the part wasnt delivered, which I have proof is not true. I expect to receive a full refund at this point. It has been almost 2 months with a grill that has never worked and a company that wont even bother to return my calls or fix it as they promised.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.