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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
In 2016 I purchased on contract (#*****) a bench with 3 to 5 crypts to be placed on three plots in the Daisy section. The plots are complete paid for. I had made several emails and phone calls to *********************** with no help in resolving this issue. And, of course with covid has also delayed resolution of the problem. The last email from Dalee was 2/4/2020. I believe Dalee is no longer with Fairmount. I had an undeliverable email to her. I have NO idea as to how to resolve this issue. I also wonder about the increase in cost of products and who ends up paying the difference? I am having difficulty forwarding a copy of contract and emails. Can I forward them from my email? Thank youCustomer response
06/09/2022
June 6, 2022 I contacted my local BBB. I was told this case was marked as unresolved and no further action was intended. I was advised to contact Washington Consumer Protection Bureau. I made contact and was told I need to file a form wirh ****. I will have the form mailed to me as computer work is not easy for me.
I have all the emails I can try and forward to you if you want me to try. The last email was 5/3/22 at 6;47 and I sent to *********************** at Fairmount. The subject was I was making one more attempt to resolve the issue. Before that, On 2/4/2020 a message from *********************** at 2;57 was received. The subject was a matter on color choices of granite. Before that On 11/18/2019 at 8;28. A message from Dalee giving choices of benches and that she was going to talk with her manager, ******, about the contract and choices they thought I had paid for.
I am not sure why there has been no response. I am very concerned about the three plots I also have there and will they honor the contract I have? Will this be an issue family members will have to deal with? Part of preplanning is to avoid these issue.
Customer response
06/15/2022
Received a voice mail from ***********************, vice president, at Fairmount Memorial on Monday June ********************************************************************* touch with a funeral director, ***************************, here in *********. **** is helping me navigate the burial process. As of this evening ***** has not made contact. You had asked what we expect to help resolve this issue. At this point I really am looking at a total refund on plots and bench. I was informed refunds on plots is very unusual. This will be at a loss of money as replacing all the plots and bench will be at a loss. I have lost trust in this company, and do not know if they will honor my contract. I received the form to file with the Attorney General and still have this option also.
Thank You
*******************************Customer response
06/17/2022
I have received contact from a Fairmount Memorial representive, ******. I am not sure if I can continue to work with this representive. I have been questioned like as if I was in court. I am not sure why I need to forward so many emails and documents when all of those should be available to them. I have had a change of mind as to the resolutions of this case. As I am no longer confident that my contract for burial in paid plots will be honored. I do not want my family to deal with a dispute of this magnitude after my death. I am asking for a full refund on paid plots and bench. There is no resolution if the refund is for the bench only. As that would leave us with plots and no markings.
Thank You,
******************************* #********
from Mail for WindowsBusiness response
07/07/2022
We are actively working directly with the client to get this matter resolved to her satisfaction.Customer response
07/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am still seeking outside help with this settlement. I am requesting time now to weigh my options. I am not happy that I had to go to such lengths to find a path to solve this issue. However, I am confident that this can be resolved.
Sincerely,
*******************************
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Contact Information
822 N Government Way
Spokane, WA 99224-6123
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.