ComplaintsforCommunity Health Association of Spokane

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb, 22 2023 I went into the Chas Dental Clinic to get my first molar on the left side of my mouth pulled. Prior to that I went in the clinic for a consultation and was told that I just needed to make sure I didn't get a dry socket. I did sign the consent but the consent stated on there that the provider went over it with me. *** who is ****************** did not go over any of the risk that could happen with pulling a top tooth, only the dry socket. It took longer then normal according to the provider to pull the tooth. ****************** stated that it was a deep pulling. And as soon as he pulled the tooth I could feel pressure in my left nostril which I let him know immediately. He still said nothing about my sinuses being in danger. On the consent form that we did not go over it mentioned that pulling one of the top teeth could lead to sinus problems and more surgeries. A few months past and in the summer months I had to go into the ** due my sinus really bothering me. *** ** doctor stated that I had a sinus infection and said I needed to flush my nose every day for a week. After the week it did not get any better so I went back to the ** and they gave me antibiotics. After taking the medicine, my symptoms got worse. I started to notice mucus in my mouth, and it seemed to be coming out of the spot where that tooth was pulled. So now I was have problems breathing, a lot of pressure in my nose and head, also mucus draining down my throat and in my mouth. I made a appointment with Chas Dental and went in on Oct. 4, 2023 where they confirmed I had a hole in the spot where my tooth was. Also the my sinus were damage and now draining in my mouth. Chas told me that there was nothing they could do because I sign the consent but the consent stated the provider went over everything with me and he did not. I have had to spend over ***** dollars and two surgery's later trying to get my sinuses fixed and it is not fixed. I have been in pain and can't breath since the tooth was pulled.

  Business response

  02/06/2024

  Hello!  We have connected with this patient and are looking forward to connecting her with the resources she needs.  Thank you!

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the ***** on *****. We have a community health site that means every other Tuesday.The male native worker with this science spent twenty four hours playing a tip describing how to disfigure to abuse white people. I have suffered violation of privacy rights and discrimination. Because I'm a Caucasian miniature I am being ignored. I am fact to have blue eyes and blonde hair. I am asking that it cease. I have a right to live in peace and not be racially discrimina it in because you've decided to employ this man or this company to be employed. And to truth caucasian people Basically discriminating against the community. If it doesn't stop and if I don't get the people actively involved. I am seriously looking into filing a complaint with civil court. Please make the discrimination stop.For the last four months this service worker has been caught slandering disrespecting gossiping about *********************** who lives at this address ************************ #*** Spokane,** ***** Which is where the site is at.

  Business response

  06/16/2023

  CHAS Health does not offer any services at this location and we believe that the complaint is possibly meant for another organization.  We called and asked this community member to share her concerns with the property manager of the complex to get her feedback to the right place.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  -Provider ***************************** -7/29 for ************************************** annual preventative visit -8/4 for *************'s annual preventative visit -$17.16 for 7/29 visit + $17.16 for 8/4 visit. $34.32 in total. We went to Chas for annual preventative visit.Later, we received bills for the visits. Our insurance covers annual visit for 100%,so it did not make sense. When I called Chas, they told me the well visit turned into "diagnosis" when we answered questions doctors asked without our knowledge. The questions that were asked including the reason for a prescription request, well being, and how pregnancy is going (for ******.)We simply answered what doctor asked us and we would not have responded to the doctor if we knew it was going to cost us extra. It is immoral and unethical.Also, the provider's name does not show on 8/4 visit insurance claim and it shows a wrong provider on 7/29 (images attached.)In addition, the provider did not provide proper care. She refused when ***** asked for a blood test (for preventative purpose.) Also, she did not want to discuss preventative matter when ***** mentioned his family had a colon cancer.This facility charged extra for well baby visit in the past without our knowledge. They told us it was the problem with our insurance side, but we found out the facility's billing code was office visit instead of well baby visit. Hence, we had to pay out of pocket. The facility was not willing to resolve.

  Business response

  08/31/2022

  CHAS Health has connected with this patient who wishes to resolve their concerns privately.

  Customer response

  08/31/2022

   
  Complaint: 17758978
  
  I am rejecting this response because: they told me they were removing the charges. However, I still see charges on both my wife (******) and my accounts. I will accept the response as soon as both charges are truly removed and gone. 
  
  Sincerely,
  
  **********************************

  Business response

  09/23/2022

  Final resolution has been made to the patient's satisfaction.

  Customer response

  09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

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