ComplaintsforIvory Denture Clinic, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
In March 2023 I was notified that my denturist at Ivory Dentures passed away. They sent me a letter and asked me to contact them for a refund. I called and left voicemails when I could (usually the mailbox was full and would just hang up on me) and then finally wrote a letter to them in the Fall 2023 asking for them to please contact me. They never did. I put $500.00 toward new dentures and never got my money back. I am disabled and on Medicare. I need this money back.Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
When I went to get my dentures they didn't fit right and she fixed them, but when I went to have my dentures adjusted and to fit better she had the business closed because she had died. So I was unable to get my dentures fixed. My dentures don't fit me and I can't eat anything. I'm not able to keep my dentures in my mouth I use a tube a week of adhesive. I need help with dentures. My dentist died.Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I had bought a set of dentures from this business and used them before with no issues and this tome wasn't like that. I started out ok but part way threw the detureist ******* apparently had breast cancer and didn't disclose she was sick. I get everyone has the right to privacy but when you are doing business and taking money and being as sick as she was it should have been told to people incase something came up and she couldnt finish them with ended up happening. She passed my dentures where not done all the way and they don't line up. I got an email stating they were trying to find another denture person but it's been a year and nothing I have asked for them to either refund me what I and my insurance paid or send it to the person I am working with now and nothing. They do have another person in there but I have started work with someone else. Also no one would finish the dentures she did because they had to warranty them and they couldn't or wouldn't I would like them to either send the refund to ******* ******* where I am having them redone at or to myself so I can pay him. It's not fair that I am out 2x for 1 set of dentures. I do feel bad for the family but I shouldn't have to pay for it twice.Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 06/27/2022 I paid $731.95, for dentures to be made at Ivory Dentures. Since then, the phone number has been disconnected and they have closed. We were still in the process of making my dentures. I have no way to contact them and I'm hoping to get my dentures that I paid for. I'm currently using a temporary denture but it is causing issues and sore gums.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5735 N Division St
Spokane, WA 99208-1216
Business hours
Today,Closed
| MMonday | 9:00 AM - 3:00 PM |
|---|---|
| TTuesday | 9:00 AM - 3:00 PM |
| WWednesday | 9:00 AM - 3:00 PM |
| ThThursday | 9:00 AM - 3:00 PM |
| FFriday | Closed |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.