ComplaintsforEngel Worldwide
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered and paid $119.00 for a western cinch from Engel Worldwide.I went on a week long horse camping trip and use the cinch every day on wet extremely muddy rough terrain trails.One day I needed to hose the cinch off to remove the sweat and mud.I just a garden hose while in the campground and the fleece started to just melt off the cinch. I was SHOCKED.When I got home from my trip I reached out to Engel Worldwide to ask for a refund or replacement of the defective cinch.I was told that they would not replace the cinch. They would only offer me a $50.00 refund on the $119.00 that I paid for the cinch.I ordered a new cinch because the last one that I purchased from this company a few years ago....did the very same thing. The so called fleece came off the cinch.I am disappointed that I was only able to use the brand new cinch less than a week and now, I have to replace it! $119.00 is a lot of money for a defective cinch and the company does not stand behind their products!******************************, *************************** has refused to stand behind the company's products and has refused t refund my money or replace the defective cinch.Please keep this in mind when using this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.