ComplaintsforIn and Out Doors
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Complaint Details
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Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On August 23rd, 2024 (about 2-3 weeks ago* I contacted "In and Out Garage Doors" (phone number: ***** ********* to diagnose and repair a problematic garage door. A repair man (phone number: ***** ********* came the same day and assessed what I believed was a sensor issue. After he took a look at it, and to my shock, he recommended a $1,338.26 replacement of major parts. Since I don't really know much about garage doors, I accepted his plan and he got to work. After he left the door was operating properly, but after only two additional uses, the entire coil on one side came loose and the entire door became inoperable. I called the technicians phone number that was on my invoice, sent him some pictures, and after several attempts of scheduling a time for him to come back and him not showing, he finally did make it. He repaired it again, showed me that it worked and then left. After three uses it broke in exactly the same way. Now my garage is stuck a quarter of the way open, exposing everthing in my garage to be stolen and making entrance to my home much less secure. I am inviting someone to rob my garage and my house at this point. I sent the technician more pictures and he has yet to respond. I tried calling the main number listed on ****** and the number listed on the website, both of which are currently disconnected. I emailed the email address listed (******************************, and a guy replied to me saying In and Out Garage Doors was his business that he shutdown back in 2021 and he doesn't know who is using his company name. The address listed ***** * **** *** *** ***** ******* ** ****** takes me to a storage facility, not a repair shop or any type of brick and mortar location. I have the invoice as well and can provide it to you, as well as pictures both times the garage broke. The invoice possibly lists a different name "Garage door repair 24/7".
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Contact Information
4022 S Warner St Apt 4
Tacoma, WA 98409-4606
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.