ComplaintsforYQC Properties LLC

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In October I was released from my rental agreement at ********************* because the realtor could not get a permit to do some plumbing until the residents who would be without water moved out. This went on for months, they couldn't do this or do that because of issues with the City of *******. I was told that I would maybe be given a rental with a kitchen for the time necessary to complete the repairs. When that did not come about they asked if I would consider one of their rentals in *********. I declined and they insisted that I make a decision about moving. I found a new apartment and moved out. Other than being above *************** regarding the mold and hot water plumbing issues in the complex. I paid $800.00 security deposit for the ******************** on or about 7/30/2020 and on $1278.00 April rent was taken from my account on 3/31/2024 when they knew I was moved out and as I put the keys the dropbox for the realtor on 3/31/24, for a total of $2078.00. Technically I should still have procession. I was told final clean up was discretionary because extensive repairs would be required to complete their mold, plumbing, and hot water heater problem.

  

  Business response

  05/07/2024

  To whom it may concern,
  This following statement is in response to a complaint (ID:21585582) submitted by ***************************** on 4/16/2024.  
  In October of 2023, it was determined that a major plumbing replacement was required in the building where ***************************** was a tenant. This discovery happened following a leak from the cast iron plumbing in the unit below his unit that was identified when mold appeared in the kitchen cabinet (not in his unit). Through investigation and estimates from several licensed plumbers, multiple issues were located with the 50+ year old cast iron plumbing across the building. Permits were applied for through the City of *******. Due to contract negotiations with multiple General Contractors, the process did take a while to identify the contractor for the job. The water to the units would be turned off for that building as all of the drain lines, and fresh water lines were going to be replaced for five units. While doing the project, we decided to upgrade the water heaters to double capacity tanks and relocate them in the units for better maintenance access and operational efficiency.
  Due to the scope of the project, the plumbers needed to have the tenants out of the units and repairs were expected to be 6-8 weeks long. Before we knew how long the project would take, we originally offered the tenants to move into a long term hotel which we thought would be for approximately 2 weeks. The expense of hotel stays for all tenants for up to 2 months was a much larger expense than originally estimated. The next viable option was to relocate tenants within the ownerships other properties. When I discussed the options with *******, he requested a smaller apartment than he currently had (2 bedroom). I then offered for him to relocate to a one bedroom unit owned by the same ownership as where he was residing. That new location was in **********Then he wouldnt need to requalify for the unit or pay new deposits. He looked at the unit available and he declined the unit. He let our General Manager know that he found another place and put a deposit on that property already. I called him to get details as we were going to be paying movers to relocate him.He said that it was the location he wanted to live in originally but was not available when he moved into our property. I was pleased that he found something that worked for him. He was not charged a lease break fee from our property.
  The moving company I procured moved him from our apartment complex to his new location on March 24th at which time he reported to me that the move went well with no difficulties. He wanted a few days to clean the unit which was not a problem although he did not give a definite date for me to update the records. He sent an email on Sunday March 31st with photos of damages from when he moved in. I received it on Monday ***** 1st,at which time I responded to him to find out what date was his last date in the unit. I talked to the Assistant Portfolio Manager for his property to let her know about the photos in ******* email. She said the keys were in the drop box and that she updated the system to reflect that he moved out.
  On ***** 2nd, ******* responded to my email to say that rent for ***** was withdrawn from his account and he wanted a refund.I let our Portfolio Manager know about the overpayment of rent and requested it be refunded. I was informed that his rent was automatically withdrawn because he didnt cancel auto pay in the portal, and that since we didnt have a move out date recorded. She let me know it hadnt posted to our account yet at the bank and recommended he do a stop payment as we would want to wait to cut a refund check after the funds were already in our account. I let ******* know that he could do a stop payment to get his money back soonest. He responded that he wanted his deposit and his overpayment of rent in a check from us. The deposits are refunded after inspections of the unit and final accounting is completed within 31 days in accordance with Oregon Landlord & Tenant Laws.
  Upon inspection of his vacated unit, there were two charges for a missing ceiling fan and a broken refrigerator shelf. There were two additional charges for professional cleaning costs and carpet cleaning that each tenant is charged for upon vacating residency as per the special provisions and/or disclosures section which is annotated in ******* rental agreement. He was refunded a total of $1605.00 by check, which was his remaining deposit and rent. The check was cut on 4/18/2024. 

  Customer response

  05/09/2024

  Hello ******

  A check for that amount was received. Thank you for your diligence in recovering those funds. My concern was addressed through your service. My compliments.

  Best regards,

  *******************************

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Black mold in kitchen. Black mold in bathroom. Black mold is so bad, it spread to the kitchen floor. The kitchen needs remodeling and the floor/walls will need to be stripped down. This has gone on for about 2 yrs. It just now is being addressed, since I mentioned I was going to get the ********************** involved.My children are getting sick. They have cough and watery eyes. I have a rash that has not gone away due to the black mold. I requested to have the water tested, for any led. It still hasn't came back. They fail not notify us of the condition of the apartment, knowing that the unit next door, who shares the kitchen wall with us, was evacuated and given $3,000 to move out Meanwhile my family and I are left, in a dumpster of an apartment, without any proper notification of how severe the situation is. The crawl space smelled like sewage. We are paying too much, for a crappy place. We dont know what to do.

  

  Business response

  10/31/2023

  *************** on behalf of YouQian Brown and YQC Properties as I have been the representative working directly on this property. I was hired on September 5th, 2023 to be the HR Business Partner and as a secondary job function: to help out with any maintenance processes that I was able (the maintenance dispatch person, ******, had quit the week prior with no notice). The property cited in the complaint (************************** Rock Apartments) was under the portfolio manager ***************************, who relocated to Colorado in late July, early August. As you can see, there had been a significant amount of turnover on processes for the Eagle Rock Apartments. Approximately two weeks after I started, I took on the City inspections that had been ongoing since late June and had been handled by ****** and ************* 
  
  One of the items on the inspection was for unit 1, a sewer gas smell. I submitted a work order on 9/19 to have the crawlspace investigated. The plumber went out on 9/20 to investigate and found that the crawlspace did in fact have sewer in it. A water mitigation company was scheduled to go pump it out so they could work in the space. After it was pumped out enough for them to enter, the plumbers repaired two separate pipes on 9/25 that were causing the leaks. Due to the extent of the repairs, myself and our General manager, ********, went out to the property to meet with the tenant, ******. I asked her to show me the mold in the cabinet (as that was on the city inspection list), and it was in a cabinet to the left of the kitchen sink. Originally, we were speculating the mold was coming from the leaking dishwasher (also on the inspection list). Since I had a vendor fix the dishwasher the week prior, I wanted to verify it was working. I realized that since the cabinet with mold was not next to the dishwasher, that there were other issues that needed to be addressed. The drywall in her cabinet had been repaired prior to me taking on the project and the water damage company stated that there was no moisture in the wall in her cabinet nor did it have visibly active mold. However, ****** had shown me pictures of what it originally looked at and it had been fairly covered in mold prior to repair. 
  
  The unit that shares her kitchen wall is unit 3, and she was moved out because there had been a leak from the unit above (4) sometime in the summer. The leak had been repaired, but there was damage to unit 3. Prior to me being hired, there was an agreement made with the owners of the property, ***, and the unit 3 tenant, to move them out to conduct the repairs. The move was determined to be necessary due to 1) the potential of long term repairs needing to be made, and 2) there was significant tenant damage to other parts of the unit such as punched doors, multiple major holes in the wall, pet damage, and hoarding tendencies. The unit 3 tenants did not have the money to move, so the owners authorized to pay for them to move out of our property rather than to move them to a different unit during repairs or retain them as tenants. They vacated October 1. At that time, *** was not aware that unit 1 had sustained damage as well.  When I got access to unit 3 on October 2, I had the same water damage company come in to do an estimate on repair of unit 3. That was when he confirmed that unit 1 damage was due to the original unit 4 leak that damaged unit 3. The cause of the damage was from the deteriorating cast iron plumbing throughout the unit. I have had plumbers come out to give estimates on replacement of all existing plumbing waste and supply lines. I also had a company do asbestos testing as protocol for future disposal of rehab materials. That tester said that the mold didnt appear to be black mold even though it was black in color. 
  
  I wasnt able to get a definitive picture of what we were looking at as far as cost, timing, and intrusiveness for repairs until I had all of these estimates done. Which have been presented to the owners of the property. I did not communicate this level of detail with ****** in unit 1 up to this point. My suggestion to the owners and to *** leadership, was to move ****** and her family temporarily into a unit on our property that had become vacant and then move them back into unit 1 once repairs was completed. At this point I did let ****** know what the situation was, and that the repairs may take up to 2-3 months. She requested that they be able to remain in unit 1 as they like their location. The expected repairs will be demo, new pipes, new floors, new drywall, new kitchen cabinets. This conversation I had with ****** was likely on the 9th as I have two calls out to her on the 9th, one on the 10th, and again on the 17th. We also needed to do cleaning and repairs in the empty unit for her to move into which are scheduled to be completed this week. I had a call with her this morning about an hour before your email was sent to our company. 
  
  Your email was the first that I was notified about lead testing, so I will need to investigate more. I reviewed all of the work orders for her unit and it wasnt in any of them so it may have been communication directly to one of our team members that are no longer working here. None of the maintenance are aware of her request and there are no invoices from a company to test it. I would believe that the concerns for lead in the pipes will be alleviated when the plumbing is replaced. I did see previous work orders for leaking toilet in the early summer. I will follow up with the tenant to verify if these repairs that were made by our maintenance corrected the problem. 
  
  If you are able to send over the previous communication to our company on this matter, I will address those as well. I read in your message that there had been two previous email communications on this matter and I have asked both our owner and General Manager and this is the first communication we have received. I apologize for the over detail in my email, but I hope that I have been able to show that I have been super involved with this property to make everything right for all the tenants and to facilitate communication with our management team and the owners to prevent this situation from occurring again.  
  
  Please let me know what else I can do to help correct this issue.
  
  Sincerely,
  ***************************
  HR Business Partner
  YQC Properties
  ************
  

  
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Submitted a repair order for not having any hot water on 01/13/23, property management has not fixed our hot water issue as of today. They sent out a plumbing company for repairs and then did not have them repair anything. It's been 11 days and we are being told we won't have hot water for another month because of some of some obsolete part that is no longer produced. Local plumbing company told us the repair could be completed in a day and our landlord wants to be cheap and not fix this the correct way in a timely manner

  

  Business response

  02/08/2023

  *** responded to a complaint of now hot water. A plumber was sent out and entire replacement was done. This situation has been resolved. 

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