ComplaintsforRomano Capital Inc
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a house from Cedars Construction AKA Romano Capital on 1/19/22. We have had many items loaded into the warranty portal including cracking of dryall, flood AC, damage to guest bathroom door frame, carpet and door issues. Most of these items have required multiple return visits because it never gets fixed. We are out of warranty and many of these items are still outstanding. They still haven't fixed the damage from a leaking AC unit. They left toggle bolts off of securing the stairwell. It is shotty work and they do not care and are non responsive.Business response
06/05/2023
We responded via email directly asking if there were any items that did not get taken care of according to their warranty. We told the customer that we wanted a chance to make any unfinished items complete, and have not received a response. See attached email dated 5/30. We would still like to make them happy, but they are listing items on their review (leaky AC?) that they did not make the builder aware of. I understand they are frustrated with the submittal process in order to have something approved through warranty. But we cant fix what we dont know about.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.