ComplaintsforFrank's Enterprises Inc

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My and my wife were drive to have breakfast in *********. On are way my brake fluid light came on. So we drove a little ways further and we pulled in to *****'s tire shop. We talked to them to see if they could find out what was wrong. We went to eat and came back. My truck was in a different bay. So we walked down to find out about the if he figured it out. He said he had to fill up the reservoir. Twice so far and took it out for a test drive. When he came back it was empty. So he filled it back up and joked the that the that mist of the bill would be all the brake fluid he poured in my truck. He also told me he had to go order more. I have a lot more details but the this paragraph is to short. Skipping forward about an hour we figured out that the brake fluid was going in the brake booster. He said he wasn't the guy that worked on brakes and the guy will be back tomorrow. So we decided that it was better to not move forward til he was there. And we could leave the truck there till tomorrow. He said he would order the parts that needed to be replaced. So me and my wife got a ride home. About 2 hours later I got a call from him. He said my truck through a rod out of the oil pan an was undeliverable. I talked to my brother in-law who is a certified mechanic. He said they hydro lock motor that was why it through the rod. My truck only has ***** miles and some change on it. There was no way the motor was broke. I was driving it all across town and never had a problem till the brakes went out. We headed down there. And waited to know what happened. The told me it was I brought in a truck with a bad motor. That it wasn't because of what they did. So they weren't gonto do nothing about it. I was upset. They said it was not the problem and the would not fix it. So I waited around for the tow truck to show up and tow it home. My truck was driving fine before the brakes went out. So I need help getting this resolved. A new motor and installation is around $10000 dollars

  Business response

  07/21/2022

  I am very sorry to hear about all the troubles that you had with your truck, but I think you have the wrong company.  We make roof racks, ski/snowboard racks, cargo boxes, bike racks. etc.  We are not an auto manufacturer, nor are we a garage that does auto repairs/maintenance. 

  Customer response

  07/30/2022

  The business is Frank's point S. The address is ************************************************

  Business response

  08/31/2022

  The matter with this individual was settled.

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