ComplaintsforAltitude Trampoline Park - Appleton
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have contacted altitude trampoline park in Appleton asking to speak with a manger. The man whom was on the phone continued to tell me he was his name is ************************* thats the name hed given me. I simply asked if my daughters monthly membership could be canceled due to the fact shes autistic and now having severe medical problems from on going Seizures and is now in the hospital. She has only been able to use her monthly pass one time and that was the month I paid for. She physically is unable to use her monthly pass due to her medical problems. This man continued to tell me I had to pay for on going months. All I want is my daughters membership canceled so they stop trying to take money from my account. Ive got enough going on with my daughter and its hard times getting back and forth to the childrens hospital in ********* from ****** *********. This man was very rude and very unprofessional. I asked to speak with someone higher above and he said no. I then asked if I could speak to another manger he continued to refuse and said I had to come to the building. Im in ********* with my daughter and will not be back in ****** for another two weeks. This business keeps trying to take money from my bank account and my daughter is not even able to use her membership. Shes been Scaned in the system with her membership ONCE last month before all her problems started. I should not have to pay for something my daughter is physically unable to enjoy while shes in the hospital. This is very insane and inhumane. All I want is my daughters membership canceled and for them to stop pulling money I do not have. Ive spent everything on my daughters medical needs. This man failed to even give me a person higher above him so I explain my situation. I would never in a million years recommend a place like this its sick and truly disturbing. Corporate numbers dont work neither dose the headquarters number online. Very disgusting business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.