ComplaintsforThermaTek Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bid date: 11/27/23 Installation date: 12/7/23 The bid for furnace and installation was oral and was $4600.Bill presented on day of installation was $5060. Installer claimed that sales tax was necessarily added. When I challenged by phone to company I was told they always add sales tax to the bid. I do not think it is legal to charge sales tax on installation - first of all. And, I expected the bid price to be complete. Therefore I want a refund of $460 I also realized that they left no documentation on the new furnace. Requested it by email and haven't heard a word. I need the documentation also.Customer response
02/08/2024
Thermatek sent me a money order for $460 and also stated that the furnace documentation is taped to the attic furnace. The situation is resolved but I think this company needs investigation on illegal sales tax charges for services.
Loretta
Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On sunday Nov.21st, Therma Tek Heating and Air diagonised a broken ************* as the problem causing failure of my home furnace.We agreed on a part and installation price of $590.00 for Tuesday Nov. 23.Therma Tek sent a technician to work on my furnace. After work and when heat had started returning to my home, the technician asked me for $1070. I objected. I asked to speak to his boss. I reminded the boss that the agreed price was $590. The boss told me to pay the $1070 or else he will instruct his technician to remove the parts. I said , I can not stop that but I am not paying money not agreed on. Returned the phone to the technician. The technician went to my furnace disassembled it and left all parts lying on the floor and the furnace disassembled. I asked the technician to at least put back the furnace as he found it, and he responded to me "fuck you"!!! I could not believe my ears.I want Therma Tek to PUT BACK MY FURNACE as he found it. I want the Therma Tek technician to apologize for the bad words.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.