ComplaintsforAudiophile Ninja
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a Audio cable from this company and it took quite a bit to get to me after they had shipped it. The **** website kept saying that it was still on its way but had no other updates other then "going through the network". when I finally received the item the box looked to have been tampered with and when I went to open it there was nothing inside the box. They sent me a empty box that looked like it had been opened already. I paid for a brand new cable and I received a beat up box with nothing in it. I contacted them about this through the support e-mail and the repose initially was for me to take it up with the postal service. I responded with nope not gonna do that you guys do it. I paid for something you as far as I can tell I got scammed. I want my money back asap and i'm wanting a apology as well for the ignorant e-mail they initially sent.Business response
09/23/2022
Customer ordered a custom headphone cable from our company on September 12. We built and shipped the order on September 13, faster than our posted order processing time of 2-7 business days. Customer chose **** First Class shipping which is not an insured service. The **** tracking number is 9400136205309779728244. The tracking shows it was delivered on September 21 (attached) which proves proof of delivery.
Customer contacted us stating he received box without a cable and he is being scammed. We replied that if a package is damaged during shipment or items are missing, that the **** will include a slip with the package stating it was damaged in transit. We also mentioned that the customer chose a non-insured shipping method. Per our store policy that the user agreed to upon placing an order, we follow all of our shippers Missing Mail policies, in this case the ****. We asked the customer to contact the **** to submit a missing mail request and / or obtain the damaged mail slip from their local carrier or post office. Once we receive this, we would process a refund.
The customer refused to do so, and the customer threatened to submit case to ******************** and post negative reviews online, without submitting any case to **** or asking **** for proof of damaged delivery. We feel this is very unfair, as we have had thousands of sales without one negative review until now.
We are more than happy to process a refund once we receive a resolved case from the **** missing mail, or they provide him with a Missing Mail slip that was included with any package with damaged/missing contents from damage in transit.
We feel we have been clear about our store policies and are willing to help, but customer is being unreasonable and unwilling to work with us to get this resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.