Customer ReviewsforKen's Sports, Inc.

I ordered what was supposed to be a new 4 blade Revolution 4 prop for our boat for $809. The prop came in yesterday and noticed it has chips on the stainless blades. I called and talked to Bill who assured me the prop should function just fine. I told him it wasn’t so much being worried about the performance as it was paying full price for what appeared to be at best a poorly manufactured prop or worse a poorly refurbished, used prop. It looks like it had been damaged and somebody attempted to refurbish it, but did a terrible job. He told me to go run it to see and he would have Cody reach out today about options or having a return label sent to me. I called back today only to have Cody tell me they couldn’t return it because it had been water tested even though Bill instructed me to do so. Now they’re telling me Bill never said that. It feels like a ploy just to try to shut down the return option. Whatever the case, buyer beware when using Ken’s Sports, Inc. or boatpropellerwarehouse.com. I recommend avoiding them unless you’re okay with getting damaged or refurbished props for full price.

Regarding the comments made by ***************************. Kens Sports (Boat Propeller Warehouse) is the worlds largest seller of genuine ************** Propellers. Every prop that we sell is brand new, in a sealed box, directly from the manufacturer. We do not sell used or refurbished propellers.Our return policy states; We do not accept returns or exchanges for any used/tested propellers. Once a propeller has been installed it may not longer be returned/exchanged. No exceptions. It is because of this return policy that I can say with full confidence that **************** did not receive a used or refurbished propeller as he stated.When **************** had called and stated that he had an issue with the propeller we assured him that it was a new propeller, just as every prop that we sell is. I was in the process of telling **************** that if he would prefer to return the prop in favor of another of the same make/model he may. However, before I could finish my sentence **************** interrupted me to tell me that he had already disputed the credit card payment for the propeller and intended on keeping it for free.Once the customer had already indicated that he had disputed the payment and his intent to keep the product for free there was no reason to proceed with sending the customer additional product to replace the item.

Whatever the reason, the product was damaged when received. Their employee instructed me to go test the item because he was sure it would perform just fine. Now, I recognize it was part of their scheme to create a reason not to return the item. I dont want anything for free, but I do expect to get what I pay for. The issue I have is paying full price for a damaged or possibly a refurbished. I gave them the option of sending me a prop in new condition, discounting my damaged/refurbished prop or returning this one so I can purchase one from a reputable company that will provide what I paid for. Other people have had similar examples so it seems to be a pattern with this company. Buyer beware.