ComplaintsforBC Machine Inc.
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Complaint Details
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Initial Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a tree spade from them. They said this tree spade would work on my tractor and it doesnt. Its appears defective and keeps bending 3pt brackets. Im unable to use it. They wont give me a refund.Business response
05/10/2022
I am sending you the response I sent to *****. Is there any else I can do to for you on this issue.Response to ***** about him using the treespade equipment. I messsaged him back on ********* that is how he contacted me.The brackets should have no problem lifting ****lbs. **** lbs for treespade and 400 lbs for the tree. Maybe your moving too big of trees. We have been building treespades for 20 years with no issue with the three-point. Not sure how youre using it wrong. Your top link must be out to far. We have a smaller tractor like yours and it works fine and lifts straight out of the ground. The warranty covers manufacturing of the Treespade not how you use or abuse it. We sent him new brackets already and he did the same thing with it.
He mentioned he cant lift the treespade out of the ground, that tells me he is using the spade as a plow and you cant do that, it will bend the shovels and brackets.
Thank you,
***********************
ph **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.