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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had a Business account with ******************** regarding retention of documents. I had been attempting for months to close the account and destroy the documents in Access' possession. During that time period, Access delayed responses for months and would continue to render inaccurate invoices. Finally, a destruction quote was provided. Payment was rendered in the amount of $1,699.87 as provided in the closure quote and sent to Access along with a signed closure quote on 3/26/2024. This check was cashed on 4/2/2024 by Access. Despite this, Access still holds the account open per their notifications and continues to bill on the account. Multiple attempts have been made with Access to resolve this matter but this resulted in an additional request for $1,699.87, even though this amount had already been paid to and accepted by Access potentially constituting fraud, and non responses. The continuation of the account due to internal error by Access after it received and accepted the termination payment and the signed closure quote months ago is purely the fault of Access. Instead Access continues to send new invoices for regular services of document retention. This is after years of Access incorrectly assessing the value of the services which was paid off prior to the closure payment being rendered simply in pure exhaustion at not getting return contact from Access for months at a time.
Business response
07/15/2024
Thank you for your feedback. We have identified the reason for the delay with the client's account closure. We discussed this with the client and have provided them with their desired settlement. Thank youCustomer response
07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.