ComplaintsforVIP Nails Boutique, INC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday 10//27/23 my husband went to vip nails in ********* to have a pedicure. I have a gift certificate for $45 that was issued to me on 12/21/19 it had it was expired 12/21/20. This was during covid. My husband tried to use it and the said it expired. My husband tried to explain that we paid for the card and it should be able to use it especially because of covid we couldnt use the service. They said no they took the gift certificate and ripped it in two. I sent him some information that gift certificate should be valid for five years this is through the federal government ftc. My husband went back and they said no. He got the gift certificate back.Business response
11/13/2023
Hello,
I am following up with you in regard to the expired gift card. The reason we did not honor the gift card is because it was expired. The gift card was only valid for one year after the purchase date, which is shown on the card as expiring 12/7/2020. Even though the gift card was purchased under previous ownership, we were still honoring them, if they were not expired yet. We even extended the expiration date an additional year until December 7, 2021, due to the ******19 pandemic for clients whom were not able to come in during that time before cards expired. While this may not be the answer you were looking for, we do want to let you know we appreciate your business, and hope this will not deter you from wanting to come back again. It may not be much, but we would like to offer you $10 off a service for a next visit. We apologize for the inconvenience this may have caused. Thank you for your understanding.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.