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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 5/1/2024 I redeemed a voucher over the phone for 2 "free" loge level tickets using a Fan Appreciation coupon distributed by the Brewers last year. When arranging delivery of the tickets, I was informed there was a $10 printing fee. This was not ideal but we agreed. I did not get informed that there was a $2 service charge per ticket, and they charged me that anyway. When I called back to complain, they admitted they hadn't disclosed that charge but said "well that's the charge". I would like to have the $4 refunded as it was not disclosed prior to the transaction.Business response
05/07/2024
We are sorry to hear that ************************** is frustrated with his recent voucher redemption experience. With respect to the $10 printing fee, this is a fee that is assessed when a customer declines to have their tickets delivered digitally and instead requests that the tickets be mailed to them; the fee covers all printing and postage costs incurred to fulfill the mailing request. With respect to the additional per ticket fees, these fees are assessed for all tickets redeemed via voucher. While this information is included on the ticket voucher redemption website, we apologize that it was not disclosed over the phone at the time of purchase. We would be happy to offer ************************** two tickets and a concessions voucher for use at another Milwaukee Brewers Home Game this season to make up for this oversight. He may call the ticket office at ************ or email the ticket office at ********************************** and provide his name and original order ID to coordinate.Customer response
05/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.