ComplaintsforAK Landscape Services
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
AK Landscaping was hired to install drain pipe below ground along both sides of my driveway with drain boxes located at the top of my driveway to stop washout issues I had with rain runoff and was to catch the water at the top of the driveway in the drain boxes and run it through the underground pipes to the bottom of the driveway. The work was on Tuesday 6/11/24. I paid AK Landscaping $4,050.00 for the job. On 6/12/24 we had a rainstorm and I went outside to see if the system was working. It was not, as you can see from the attached video and pictures. I contacted AK landscaping via text sending the pics and video and was told he would return on Thursday 6/13/24 to fix the issue. He never showed, and ghosted me. A week later we had more storms totaling 3+" of rain. Those storms exposed that an approximately 15' section of drain pipe was never installed the trench dug for the pipe was just filled in with dirt, and exposed the drain pipe section with holes that was never supposed to be used as it is the incorrect product. All solid pipe is what was to be used. This job was not done per the job discussion and provided quote that I paid for to be done and am seeking $2,000 be paid back to me to have it done correctly by another company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.