Customer ReviewsforDuluth Trading Company

They handle things very poorly in my mind. I made an order it was 86.10. Not a big order but because my order was being field by 2 warehouses they broke up the billing to be 51.66 and 34.44. No problem but they didn't tell me that so when I saw the charge I stopped it. Because my credit card was still saying 86.10. When I finally got ahold of someone at duluth I had them charge the 34.44. So I would still be getting my items. Then they doubled charged me 34.44 not the end of the world. But now it has to be investigated before I get my money back. Terrible, it should be an easy fix not a 10 to 15 business day investigation. They with drawn money off my credit card twice for one order it should take 15 min to do a reimbursement. I will not be ordering from duluth again at this point I don't care about the product just give me my money back. The 34.44 I paid for the product and the 34.44 you charged a second time.

We are sincerely are sorry for these issues. We will reach out today and make this right!Thank you!

Follow up to my previous post, I called and they reissued a new order to be shipped to my house, I am happy with that however why could'nt that happen the first time I called or why cant they change shipping address before it ships?

We appreciate your follow up and that you are satisfied now. We will definitely follow up with our staff and provide any needed coaching!Thank you!

Purchased a bunch of clothes from Duluth last year. The second time wearing a pair of pants I got on sale for $37, I used Oxyclean as there were no restrictions listed on the label or website. The Oxyclean reacted with the buttons and dye on the patch, which I've never seen on any pants ever in my life. The buttons bleached the pants and the dye released and dyed other parts of the pants. I emailed customer service with pictures and they told me to send the pants in. After sending them in, I receive an email telling me that this is "normal wear and tear" and that they will not refund the money and that the pants are ruined and they threw them away. After several calls to customer service, they have only returned me a $10 gift card and 20% off one item, and expressed no interest in the email record telling me to send them in.I have probably 4 pairs of the exact same pants, which have dubious construction, and have spent $1000's of dollars at Duluth the past year and via my family's accounts. However, my dissatisfaction is on principle. For $37 they would prefer to not honor their word. Next time it could be a much bigger issue. And now I'm doubting the construction of their other items. I do a lot of blue/grey collar work, and what happens if I get grease on my jeans? For this item, it was not listed anywhere to not use Oxyclean, so now I'll have to either second guess getting my hands dirty, or expend more labor trying to clean them another way. It really does not make sense.

We are sincerely apologetic for the issue with our customer's laundering. We will reach out today to make things right!Thank you!

I had a Lifetime belt given to me at Christmas 2021. The stitching failed in April 2024. I contacted Duluth and they responded with a canned response stating they will not repair the belt. They did not even take the time to look at the damages to the belt. The belt was not abused in any way, and clearly the stitching failed due to poor quality of materials.

We have already reached out and taken care of our customer.Thank you!

Previously purchased Armachillo underwear Briefs had the elastic top "Armachillo" seam located in the center rear as depicted in their photo on the web page. Recently purchased another 8 pairs of Men's Armachillo underwear Briefs only to find that Duluth has now moved the SEAM on the elastic "Armachillo" top band briefs from the "center rear" to somewhere located on the right side. This is so uncomfortable! The Customer Service representative I spoke to said she has received numerous complaints and there is nothing she can do except issue a refund. My question to Duluth HQ is this item going to now have the elastic band seam located on the RIGHT side somewhere, other than a NORMAL center rear? If so when are you going to correct your web page item photo to show the correct location o the seam and update the description of the item to state that the elastic top band with the brand name Armachillo on it is now on the Right side instead of the center rear?

We sincerely apologize for the issues our customer has experienced. We will reach out today and request the website be updated.Thank you!

I love your long tail Men's T-Shirts with pockets. They are durable, wash easily, look great, and are long lasting. Only wish you offered them in more colors. Keep up the good work!

Thank you for your valuable feedback! It is how we learn and we will be sure to share your request for more colors, with our product team!Thank you!

I like their clothing a lot, but they aren't seeming to take seriously the threat of scams from companies claiming to be Duluth Trading Company. I told them of a company using their name that stole my credit card information. I said they need to warn their customers. I never saw a warning; I never got an email from them to be on the lookout for scammers masquerading as DTC.

We are sincerely sorry for the fraudulent website that our customer has encountered. We are aware of this and have taken the necessary steps to have it removed.Thank you!

As a female working in the skilled trades profession for almost 15 years, this company is the very 1st working women's apparel hero! I have never had a pair of pants fit or have the adequate or necessary pockets to function at work, until now. The women's line of work pants are not only extremely functional and durable, this company has modeled the apparel ON females FOR females! I feel acknowledged and respected due to Duluth Trading Company recognizing hard working women and helping make our lives easier! Thank you so much!!

We are so very grateful for our customer's review and kind words. This is a true example of taking life on with her own two hands!Thank you!