ComplaintsforARC Contracting of Wisconsin, Inc.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2, 2023 we had a new roof and gutters installed. We paid $22,944.00. Since they have been back twice to fix loose or missing shingles. Once to replace a molding they put a big hole and just left. And once to redo edges on gutters (that still look like a two year old did them). I placed a call to them again back late February 2024 for more shingles loose and falling off. Have placed multiple calls and emails about the situation. They have yet to call back or fix the problem. Thank you

  

  Business response

  06/10/2024

  Good afternoon!

  What is the number she is calling? I am seeing that we were out there in March 2024 to do a warranty, but am not seeing anything recently. Happy to help her if she calls ************ and asks for myself, *****. I can get her set up from there with Production.

   

  Thank you!

• Initial Complaint

  07/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Third week of September 2022 I signed the contract for my upper roof to be replaced. I was told I could expect completion of the job approximately the third week of October. My husband gave the salesman instructions to have the materials put on the lawn to avoid interference with my ability to get in and out of the garage and the driveway. When the materials were delivered, the pallet was placed in the driveway. My husband attempted to contact the sales (******) via text messages ( so we had a paper trail) on several occasions requesting the pallet be relocated to the lawn. Nothing happened, the materials sat in the driveway until the third week of November. In the interim, I ended up making contact with the pallet on my passenger door while attempting to enter my garage subsequently putting a dent in the door. I had called a couple of times at the beginning of November asking when I could expect work to be started on my roof. I ended up talking to ****, he flat out told me that because my roof was considered a "small job" it was not a priority and the larger jobs were going to be done first, yet they were prompt in cashing my insurance check for a little over $10,000. After the job was completed the last week of November, I ended up owing $500. I have sent (more than one) email indicating I'd send $50 each month until the balance was paid. Every month I get an email about my balance. I have a credit score of 815, I honor my financial obligations as agreed. After one email in particular I realized they were cashing my checks but they weren't subtracting my payment from the balance. I had to forward check numbers and dates they were cashed and insisted they adjust the balance accordingly. They did. I am very disappointed with my experience and the lack of professionalism with ****** was willing to "let it go" as far as the dent was concerned but after the last email I received about my balance, I've reconsidered my thoughts on that and I'd like the dent fixed.

  

  Business response

  08/02/2023

  Upon reviewing her files, she did not get the down payment to us until the middle of October. In order to get a project moving forward we do need a down payment. After that is done we will then pull any permits needed, which her city does require a permit. We can not begin work until we receive that permit. She is correct it did take longer than we anticipated on getting the roof done due to many factors, as having a three story house, with a very steep pitch and it was towards the winter months so many of our guys had concerns with that and weather. In regards to the deductible, our repayment agreement terms are clear on the contract she signed that homeowners are responsible for the deductible as well as any upgrades that the scope does not cover. In regards to her paying $50 a month, her job has been complete for 7 months. We do not offer internal payment plans to customers, so due to the factor of the job taking longer, we extended a payment plan to her so she felt comfortable. Every time she makes a payment we send an updated invoice, that is common practice with all invoicing. The time where her invoice was incorrect was because she received an older invoice that did not reflect the current payments, we simply had to refresh our system as the payments had already been applied and we sent you the updated invoice.  We look forward to getting the remaining balance paid and closing out her account. If you should be confused or question any of our other terms and conditions, we would be happy to resend the contract with the terms & conditions. Please let us know if there are any questions, thank you!

  

  Business response

  08/02/2023

  Upon reviewing her files, she did not get the down payment to us until the middle of October. In order to get a project moving forward we do need a down payment. After that is done we will then pull any permits needed, which her city does require a permit. We can not begin work until we receive that permit. She is correct it did take longer than we anticipated on getting the roof done due to many factors, as having a three story house, with a very steep pitch and it was towards the winter months so many of our guys had concerns with that and weather. In regards to the deductible, our repayment agreement terms are clear on the contract she signed that homeowners are responsible for the deductible as well as any upgrades that the scope does not cover. In regards to her paying $50 a month, her job has been complete for 7 months. We do not offer internal payment plans to customers, so due to the factor of the job taking longer, we extended a payment plan to her so she felt comfortable. Every time she makes a payment we send an updated invoice, that is common practice with all invoicing. The time where her invoice was incorrect was because she received an older invoice that did not reflect the current payments, we simply had to refresh our system as the payments had already been applied and we sent you the updated invoice.  We look forward to getting the remaining balance paid and closing out her account. If you should be confused or question any of our other terms and conditions, we would be happy to resend the contract with the terms & conditions. Please let us know if there are any questions, thank you!

  

  Business response

  08/02/2023

  Upon reviewing her files, she did not get the down payment to us until the middle of October. In order to get a project moving forward we do need a down payment. After that is done we will then pull any permits needed, which her city does require a permit. We can not begin work until we receive that permit. She is correct it did take longer than we anticipated on getting the roof done due to many factors, as having a three story house, with a very steep pitch and it was towards the winter months so many of our guys had concerns with that and weather. In regards to the deductible, our repayment agreement terms are clear on the contract she signed that homeowners are responsible for the deductible as well as any upgrades that the scope does not cover. In regards to her paying $50 a month, her job has been complete for 7 months. We do not offer internal payment plans to customers, so due to the factor of the job taking longer, we extended a payment plan to her so she felt comfortable. Every time she makes a payment we send an updated invoice, that is common practice with all invoicing. The time where her invoice was incorrect was because she received an older invoice that did not reflect the current payments, we simply had to refresh our system as the payments had already been applied and we sent you the updated invoice.  We look forward to getting the remaining balance paid and closing out her account. If you should be confused or question any of our other terms and conditions, we would be happy to resend the contract with the terms & conditions. Please let us know if there are any questions, thank you!

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/9/21 we signed a contract for 17 windows and 2 doors (one screen, one patio). We were informed installation would likely occur in December 2021/January 2022 approximately ***** weeks after the order. We paid for half of the order at the time and agreed to pay the remaining amount on install. By March 2022 we still had heard nothing regarding the status of our windows/doors. When we contacted ARC to inquire, we were informed they would be arriving ************* after were contacted to schedule install for late April 2022. We chose to schedule install for June 6-9th, 2022 as it worked better for our schedules.During install, one of the windows was cracked. The installer stated he informed the project manager, ****, that it needed to be reordered. A few weeks passed with no confirmation or information and when we contacted ****, he had no information about the window and had to come back to get the information. About a month later, the screen on our new screen door came loose and we contacted ARC for someone to fix it. A few days later someone came out to fix it and we again inquired about the status of the window. The installer seemed confused, rechecked the numbers on the window, and after going back out to his vehicle, informed us the window should be in within the next week. While this remained unresolved, we paid the remaining balance due per the contract on August 8, 2022. Since September 2022 through January 2023 we have worked through 4 tiers of ARC company management including having the owner at our house and are no closer to a resolution. Communication is avoided or lip service but not solution-focused. Since our initial window concern, we noted poor craftsmanship on 13 screens which ARC now has. A final walk through was never completed, and per our own inspection we have new concerns about 12 additional flaws in the windows/installation. We have significant concerns about the completion of our project and the quality of the product.

  

  Business response

  02/07/2023

  Good Afternoon, *****!

  We absolutely apologize for your experience and we are working to fix this. Tomorrow, 2/8/23, ***** from *****, along with **** and **** from ARC are set to come out to your house at 8:30 am to do a walk through of your windows. The screen replacements and the sash have already been re-ordered and when they arrive, we will communicate that with you and *************

  If there is anything additional we can help with, please feel free to reach out to me at ********************************.

  Have a great night!

  Customer response

  02/11/2023

  A walkthrough was completed on 2/8/23 with 2 ARC representatives and a manufacturer representatives.  We agreed to send our notes over via email on 2/8/23 and did so requesting to set up a meeting to discuss a plan of action to ammend the many concerns for Monday, 2/13/23.  Two business days have passed and we have not yet seen a response.  During the ARC representatives noted damage done or created by the installers, including shaving down the window frames so the "screens would fit."  They also stated that cracked miter joints on many of the windows are "an industry standard."

  

  Business response

  02/20/2023

  Good Afternoon!

  **** is continuing to work to a resolution on this project.

  Thank you!

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our home was struct with hail damage in April of 2022. We contracted ARC to complete Windows, Roof, Siding, Gutters, Doors. Our sales rep ******************* became unresponsive when crews were installing products incorrectly. We have had quality issues documented with texts and emails dating back to August 24th. Now our new front windows leak air on both sides and create massive ice build up inside. The temperature in our children's room is much colder than the rest of the house. We documented the temperature changes, and it lowered 5 degrees in 15 minutes. The front windows also came with the incorrect screens, we still have not received the correct ones. Our roof lost a shingle on November 7th, we notified ARC when the snow melted off the roof, with no follow up from them. Our patio door is warped. *** inspected and stated it was warped. It is so warped, we were instructed to lean on it or slam it shut. It leaks cold air and is so bent that ice builds up and freezes it shut. We have contacted ARC multiple times, including emailing again on 1/3/2023. They will not return calls, or follow up. We have tried to work with them to fix the issues that were created, however, they have no interest in fixing them and our house and family is suffering now due to their quality. We have reached out to ************************* multiple times and she always sends the emails to **** the ** and **** (windows), neither follow up and fix the problem.

  

  Business response

  01/09/2023

  Good Morning!

  **** called back a few times and spoke with ********. *** from our office is heading back out this week with the missing screens. They will also do an inspection of the windows when they are on site. **** also told ******** if there is frost on the inside, we need pictures of it to share with the manufacturer.

   

  Any additional questions can be directed to Gabe when he calls in. Thank you!

  Customer response

  01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This does not address the issue of our missing shingle. This does not help show how or when this will be fixed as they have already completed inspections prior.  
  

  we have spent months going back and forth on this effort.  ARC has increased our heating bill do to loss of heat from our home.  These products have been defective. We are seeking the products to be fully replaced and done timely as ARC has known issues since November  

   

  In addition, due to the overwhelming amount of quality issues, delays, non communication by ARC, we are looking for a billing adjustment .

  Regards,
  
  *************************

  

  Business response

  01/09/2023

  **** from our company will be out this week to address your missing shingle. ***** from our office will be giving you a call to schedule. 

  As in our previous comment, *** will be at your home on Wednesday to bring the missing screens and to inspect the windows and patio door. If there is frost on the inside, we will need pictures of this to send to the manufacturer. 

  Customer response

  01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have already had our patio door inspected, it was already checked stated to be warped. No action then was taken, now another inspection occurring this week is to again review what is already been determined. As for the frost, we have photos, they were included in the email of the complaints sent to *******. We look forward to seeing *** this week.

  **** was sent out, his first words were about how ARC installed another roof incorrect and the whole project is bad.  It does not sit well that our project is still having issues and all we hear about is more issues with other clients from ARC employees.

  This illustrates the lack of follow up or detailed review of the issues.

   

  These tactics have been used previously and documented throughout the whole project. 
  

  Our project has been full of quality issues, we have spent months trying to just have our home put back together for our family. We would like to see a billing adjustment, timeline, full scope of repairs that are being made.

  
  Regards,
  
  *************************

  

  Business response

  01/11/2023

  ***,

  **** was out at your house on Tuesday 1/10 and put the shingle that blew off back on. He did not mention anything about another project being done incorrectly and the whole project being bad. He also told you that he walked the roof and gave it a full inspection and conveyed to you that everything looked great. He also mentioned that if anything came up, to please call the office.

  *** is currently at your home with the screens and giving your windows and doors an inspection. *** will come back to the office and give us an overview of next steps which we will then convey to you.

  We have gone above and beyond helping you. Your warranty will go into effect once your final balance is paid to ARC Contracting. 

  Customer response

  01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will have to disagree with your comments. 
  

  *** was out, the wrong screens were ordered. As for the patio door - we are waiting on a response as to the replacement.  Even *** was shocked by the images we have. 
  

  ARCs contact has been delayed before, which is documented.

  As for warranties - they have been utilized as the work performed by ARC has been subpar. The roof was utilized, drip edge, facia. 
  

  The line of credit was open and ARC failed to timely bill. ***** never reached out to us. We had to reach out to ***** to discuss as we were concerned with the billing not being done in a timely fashion. Which these actions are documented as well. 
  

  We look forward to hearing when our patio door is to be replaced. 

  we are looking forward to learning when our patio will be 

  Regards,
  
  *************************

  

  Business response

  01/12/2023

  *****,

  Our manufacturer sent the wrong screens which *** discussed with you and came up with a solution so you have screens until the new ones arrive. 

  As far as the patio door, *** explained to you that we are ordering a new operating panel for your patio door. *** also checked the door further to make sure there wasn't anything additional going on. As soon as the new operating panel and the screens come in, *** explained he would be back out to install.

  As far as ***** in financing, the financing isn't pulled until the project is complete. I spoke with ***** and she does not have any email communications with you looking for payment to be pulled early. Please email me any that you may have to ********************************* The financing is able to be reopened with a call to Greensky.

  We have consistently been working with you on this project and will continue to do so until this is finished. 

  Customer response

  01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Devon, I will email you the email from *****. I called ***** and she responded on November 29th.  We were concerned that the Greensky window closed and wanted to make ******** would receive payment.  
  *** explain that he needed to talk to Gabe and would let us know what the outcome is.  *** stated that **** had to make the decision and we would notified of that outcome.
  I appreciate hearing that the door is on order and that new screens are being ordered. 
  I have also attached *****'s email in this.  
  I do not believe that matters like this should be complicated.  I just want our home in the shape it should be in and I know ARC wants their products to be effective as well. 
  
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Didn't show up on day we talked about. , ******'s did a bad job on trimming shingles and putting some metal pieces on before gutters , didn't caulk over exposed nails, took a long time to get gutter crew out to replace gutters, lots of nails on ground , had multiple calls to **** project manager and **** supervisor , they were supposed to come back and fix facia ect but only put trim on behind gutters in corners and got run around why they couldn't fix everything that day , my project has been going on for 3 MONTHS NOW !!

  

  Business response

  12/20/2022

  HI *****!

  **** will be calling you shortly to go over the timeline for the finish of your fascia. As discussed previously with you, fascia was not on your contract to be completed by us. We are going above the scope of work to complete this for you. If you have any questions please feel free to reach out. Thank you!

  Customer response

  12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  10/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted ARC contracting in March 2022 because I wanted gutters and heat cable installed on the Backside of the second story of my house. *********************** came to my house within days to do an estimate. I explained I wanted just one run of gutters. Then I asked if *** would install heat cable and we talked about my ice dam problem and was concerned about ice build up ruining the new gutter. *** said that ARC can absolutely put heat cable in and said he would factor it into the price of the gutter. *** entered all the information into his computer and gave me a price, asked for half as a down payment, and said he would email the contract. I paid and we shook hands on the agreement with my understanding I was paying for the gutter and heat cable installation. I would not have paid $2000 for just the gutter. The gutter crew arrived and put the gutter on the house in June. I have no complaints about the gutter, they did a great job. When I noticed there was no heat cable I emailed the project manager ************************* and also emailed *********************** asking why the project was not completed. Neither one of then will respond to my emails and will not answer or return phone calls. In fact, the phone number that **** gave me to contact him is the phone number of an elderly lady. It seems that they are avoiding me and will not answer any questions. We had a verbal contract to install a gutter and heat cable and that is the price I agreed to. I would like to know why my job was not completed.

  

  Business response

  10/10/2022

  HI ****,

  **** will be calling you shortly to go over details on the remainder of your project. We do not have record of you calling in prior to this BBB review about the heating coil. We are happy to discuss with you when **** calls, but per our contract which is attached, we have completed the scope of work. We are happy to discuss further when **** calls shortly. Thank you!

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September of 2021 we paid ARC $23,000 to install new windows and wrap the trim. I have had them back here about 4 times since installation because the windows leak, some of the wrap was falling off, the one window in the living room only opens 1/3 of the way and we have not yet Received the screen for our office window (I was told ************** it was ordered.) The last guy that came said the one window needed to be completely reset and the others weren't caulked like they should have been which could be causing the leak. I have Called multiple times since and always get sent to voice mail and never get a call back. i, entering another winter with leaky windows

  

  Business response

  10/06/2022

  Hi ******!

   

  Gabe from our office mentioned he tried to give you a call to go over your project. The number to call for the office is ************. I do apologize but we don't have record of a call in from you since July. We are happy to come take a look for you and will have Gabe give you another call today!

  Customer response

  10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the first msg I have gotten from you! I called ************** and we always told he was out of the office and sent to his voicemail! And he NEVER returned my calls! They did come last week to fix the one window but took off without saying anything! The 2 other windows were supposed to be reset/reinsulated that day too but wasnt done.

  
  Regards,
  
  ***************************

  

  Business response

  10/17/2022

  Hi ******!

  I have reviewed this with the window crew and I will have Gabe give you a call shortly to discuss the remaining work that you need completed for the window project. Please let me know if there is anything else we can help with! Have a great day!

   

   

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** from ARC came over 8/2020 to give a quote on siding & said they could probably put it on in fall of 2020. I talked to a few people after that, some returned calls but most did not. On 1/22/21, I got home to a pile of siding on my front lawn. I never got a call that it was being delivered & had to move it into the garage myself. In March, I called to schedule to get the siding put on since no one had contacted ******* was set for Monday 5/10/21. They were going call the week before to let me know the exact time. I never received a call that week, so on that Monday I called them. **** told me that they were 2-3 days behind. They called the morning of Wednesday 5/12/21 saying they might show ** in the afternoon, but no one did. Finally, Thursday 5/13/21, they showed up to check that everything was here. We walked around the ********* told her what I wanted done. Since they were already 3 days behind & I took off of work to be home, I pulled most of the siding off already, although they were supposed to do that. I heard the ARC girl tell the guy what things needed to be done but I didn't hear him tell the other two workers anything. Once they started, I noticed their scaffolding was screwed into my steel roof. I texted *** about it immediately with a picture. After they finished on Friday, I went on my roof to take pictures of the screws & scratches in my roofing as well as the gaps & crooked siding in a few places around the house. It took them 2-3 weeks to come look at the ************* was only after I went to their office again. I went back & forth with **** via calls/texts throughout summer & fall of 2021 because I was refusing to pay my remaining half of the bill due to the incomplete work & I wanted new roofing delivered. In March 2022, a lawyer representing ARC emailed ******* emailed back & forth until my last email on 4/1/22. I have heard nothing since from ARC or their lawyer. I do not trust them to come & work on my house again.

  

  Business response

  07/25/2022

  Good Morning!

  ***** and **** from our office talked back in late 2021, **** gave her two options- 1: We will deliver new metal for her roof or 2: Delete her final payment. She continues to say that we do both, so we referred our corporate counsel to her and they are currently emailing. We have offered remediation to come to a resolution. If there is anything additional you would like, please let us know. Thank you!

  Customer response

  07/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello, 

  ARC DID NOT complete the job and there are a few places that need fixing. They also ruined my metal roof. I've going round and round with this for far too long. I'm not sure when things changed, but I do believe you should complete a job before full payment is made. If the people doing the work ruin something the company should fix it and make things right. I believe this crew was hired after the fact that they should have started 3 days before, were probably paid cash. Because insurance should have covered this. ARC's response was too simple and doesn't really address the whole problem. To me this is simple. Job is not complete with errors no rest of payment. They owe me the roofing metal because the crew ruin my roof. Obvious not a qualified crew. 

  Thank you
  
  Regards,
  
  *********************

  Customer response

  08/15/2022

  I did hear from ARC's attorney again. Telling me the same thing. They want to go to mediation with the Winnebago County Conflict Resolution. Client is unwilling to order roofing without payment or a plan. I was told at least twice last year that the roofing was or was going to be ordered. 

  I would really like to know when this practice started, expecting full payment when the job isn't complete. Not following through when told they would fix what was damaged.  

  

  Business response

  08/24/2022

  At this point we are not requiring full payment from the customer. ******* options are to pay us the remaining balance upon us delivering the materials to her home which she agreed to install herself. ***** continues to say that she wants the roofing materials delivered and for us to cancel her final payment. We are not willing to do deliver the materials and cancel the payment. She must pick one or the other- cancel the final payment of $4,089 and no materials or pay the $4,089 and we deliver the materials. 

  We have also been contacting her about mediation so that is an option as well. 

  Customer response

  09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again, where does anyone pay in full when the job is incomplete? People that get scammed are the only ones I can think of. The roofing I was told was ordered at least twice, apparently it wasn't. I was told that they have a different person order each product. Crazy if you ask me. I would think one person should order one job to make sure everything is ordered. The one in charge of the office could order the roofing, which I thought was done last year. But they never followed through with anything. 

  It isn't my fault that they didn't hire the proper people to put my siding on and finish the job. Since I was never notified the week before what time on May 10th, 2021, they were to start was not really a big surprise. 

  And wouldn't a problem like this be covered under the insurance they should be carrying.

  I'm getting really tired of this. I was told that they really wanted to get this settled fast. They would call me when I was working and weren't available when I was done working. 

  I'm beginning to think that because I'm a woman they can take advantage of me. 

  I really don't have time for mediation since I started a new job recently. 

  So just order my roofing, please. 

  
  Regards,
  
  *********************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am providing summary of the letter I am sending to ARC Contracting and Sunrise Windows and uploading a copy of the contract and information sent.September, 2021 I met with a salesperson from ARC Contracting and signed a contract for 14 replacement windows for my house. I was assured and understood that I would be able to see a sample of a half screen window before making a final decision on the kind of screens I wanted. After that there was very little communication with the company, except for phone calls and emails sent by me requesting to see a sample of the half screen window. I was provided with photos attached to an email from the salesperson in November. This was not helpful but I made a decision as to which windows were to be half screen and which were to be full screen at that point. I heard nothing more until I received a phone message asking that I set an installation date. The dates were set for March 9-10-11. I was unable to be home for the installation. When I returned home, I discovered that my requested changes were not honored. All windows were half screen. I have left requests with ARC Contracting for contact concerning this issue and have heard nothing.

  

  Business response

  04/07/2022

  Good Morning!!

   

  After looking through the emails ****** attached, it looks like the salesmen missed the email requesting full screens on some of the windows we installed beginning of March 2022. I left ****** a voicemail 4/7/22 at 9:54 am letting her know that we will get the full screens she is requesting ordered and that Gabe, our Window Project Manager, will be reaching out to her this afternoon to confirm what windows she is wanting the full screens on and we will then get them ordered. If there is anything additional, I left our office number and my name, ****** for her to call back anytime.

   

  Thank you!

  Customer response

  04/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

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