Customer ReviewsforBatzner Pest Control

I had Batzner come out to seal the basement on 5/5/24.Everything went according to plan except they left without replacing the ceiling tiles, and the foam spray ended up on windows and old insulation came free. Nothing was cleaned up. I called several times and on 8/5/24 Batzner finally came out and replaced the ceiling tiles. I had call continuously and both companies blamed the other. I have now taken off work twice and the work was still not complete. Between 8/5/24 and 10/21/24, I called several more times requesting a manager call me. The operators were very kind and took down all the information, but I never received a call back until 10/21/24 (5 1/2 months later and hours of my time on the phone with CSR). The manager was very rude told me it is not their responsibility to replace tiles or clean up. He offered to come out and clean up but that would be a 3rd time I would need to take off work. I asked for a rate reduction, and he said absolutely not. He said he would turn me over to collections if I did not pay.

I called Batzner for my rental property in ********** for hornets around the property. The first tech missed a large football sized hornet nest in a tree. I contacted them again and I had to wait 6 days for someone to return just to have the tech state, It was an aggressive hornet and that they weren't going to be able to remove it. He offered no other solutions. I asked 3 employees over the phone what was the warranty on the work, no one was able to send me the warranty in writing. My experience with communication within the company seemed so ridiculously disjointed because every time I contacted them, or they contacted me it was as if they were getting the information for the first time and this was some new problem. I had technicians calling me after 9:00 at night saying they just got the notice. I had some technicians telling me in detail how they would treat the nest. I had one tech call me in the morning and ask if he should come out and then told me he couldnt. I may or may not have received a phone call explaining where we were at after each visit. Someone from the company evaluated the problem 5 times and the nest is still in the tree. The discussion with management was as if they were doing ME the favor of coming out to evaluate the situation (which I was told had to happen anyway). Their solution was I pay $1000 rental fee for a lift and labor at no cost. My response was Absolutely not which also meant I would absolutely not use them again. There's no cohesiveness to the information, no follow up, no sending people when they tell me they are dispatched, their techs didn't have had the training and experience to identify this needed to be referred up to management on at least the second visit, not the 5th , not being up front with whether or not this was part of the service I contracted, or realized they have fumbled this from the beginning on so many levels and covered the costs and removed the nest.

I have a complaint with BBB for Batzner, which has been taken over by Rentokill. Terrible outfit! I paid for 2024 service in April but kept getting calls from collection that my bill wasn't paid. Each time I spoke to a human they acknowledged my bill was paid and the issue would be fixed. Didn't happen. I kept getting calls. I have requested a refund and am waiting for that, and a reply from them to BBB. I also received a letter saying my account was now going to be served by ***************. But then 2 weeks later I got another email saying that was a mistake. They are really messed up.

I have had Batzner for over 20 years. Contacting the service is pitiful. They have mechanized their customer service to a VRU which doesnt recognize entries from a cell phone. Its circular logic and frustrating. Instead of having four times a year, its now three. Rates have been raised to $50 a month without prior notice.

Got a quote , end of Sept, for over $ 8,000.00 to take care of a possible mice control in the attic,,, the quote said it would remove the insulation,disinfect , and put more insulation,,, the salesman made me believe that this was necessary, to take care of the possible problem,,, I went ahead and had two other companies check the attic,,, and neither thought that I needed to do anything,as they did not see a problem,,So, with their recommendations, I did nothing, Now, just sold my house, passed inspection,without a problem. Don’t you think that Batzner tried to rip me off??? , **