ComplaintsforMadison Permanent Cosmetics
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a certificate online from Madison Permanent Cosmetics in Feb. 2023. The certificate was in the amount of $99.00 and was for a 'touch-up' of permanent cosmetics (for me, it was going to be a touch up on my micro-bladed eyebrows). The business has been turned over to the sister of the original owner/permanent cosmetics artist (********************* was the original owner/permanent cosmetics artist who has worked on me in the past, now her sister ***** runs the business and has apparently moved the business to *********, ** - from ***********, **). I tried to schedule my appointment on the online calendar, as I have done in the past with ***** - but when you try to click on the link to schedule - a message pops up stating she is not available at this time and to text her regarding availability. I contacted ***** via the two different cell numbers and email address she listed on her site. This started last Sept (2023), I have left messages for her on Sept. 12th at 12:15pm, Sept. 25th at 12:19pm, on Nov. 9th at 9:37am, on Nov. 29th at 10:30am, and finally on Jan. 8th (2024) at 3:26pm. I have never received any response from her, I have repeatedly checked the website for any new contact info, which there is the same contact info I have already tried so many times. The message I sent her on Jan. 8th, 2024, I stated that this has been ridiculous, and I no longer want her working on my face - as I do not trust her at all now, I requested my refund of the $99.00 be sent to me within 15 days, otherwise I would be contacting the BBB. Still, as of today, Feb. 8th, 2024 - no response, no refund.Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a permanent cosmetic procedure (tattoo eyebrow microblading) with ********************* on February 28, 2022 for $300. The appointment was scheduled for June 20th, 2022. ***** sold her company to ***** prior to me being able to have my service done. I specifically booked my service with ***** as I am familiar with her work. I tried to cancel my service and get a refund due to no longer being able to have the service done with *****. I am unfamiliar with ******* work and she was unresponsive and did not answer her phone or texts multiple times when I tried reaching out to her. Ultimately she informed me a refund would not be given. I do not feel as though I should be out $300 when I paid for a service to be done with a specific person. I understand there is a no cash refund policy but a tattoo is a permanent procedure and customers should be given the option to keep their appointment with ***** or be refunded in this situation due to no longer being able to see their chosen tattoo artist. No one should be forced to be out money or have a tattoo done with someone they are unfamiliar with.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.