ComplaintsforWestown Veterinary Clinic, SC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We booked an appointment with Westown Veterinary Clinic for my dog to get a rabbis shot after she had run away on Sunday 7/30/23. They couldn't get her in until the following wed. The night we got her back she passed away. She was 11 years old and im sure the shock is what killed her. I called the next day to responsibly cancel the appointment we no longer needed. They did so showing great empathy. After a week passed and I did not see a refund, I called and checked what had happened. They said a manager would call to review. They called a day later and said they would not refund the visit despite never rendering any service.Business response
09/08/2023
Attached letter explains scenario.Customer response
09/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that if they provide a full refund for services not rendered, this resolution is satisfactory to me. They Vetrinary clinic never requested proof of ******** death or records from the regular doctor who saw her and cared for her after this. The fact I had to go to this extent while grieving the death of my dog is unprofessional and unacceptable. Case can be closed after they provide proof of refund to original payment method.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.