ComplaintsforPaul Davis Restoration & Remodeling of Southeast and Fox Valley WI

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hired to remediate a sewage back up. Work took over six months and upon completion it was noted that the trimwork, painting floors were sloppy and unprofessionally done. There are large issues (gaps, cracks, and sloppy joints) in trimwork, the painter never completed the work despite appointments he didn't show up at, and the floors have gaps in it that were not there previously. The company was contacted starting in January ************************** March 2024. No contact has been received back despite multiple requests. Additionally, cabinets were not reinstalled appropriately and have large gaps where previously there were none. The company also damaged an oven that required replacement. This cost well over $1000 but we were compensated only for part of that. Images on below are examples with more available upon request.

  

  Business response

  04/04/2024

  In receiving ********************** complaint, an appointment was made for Tuesday, April 2nd at 10am for **** Davis employees to view the homeowner's concerns. ******************* and *******************************, a **** Davis estimator and project manager, visited the home and reviewed the work needed. After the site visit, it is believed the items of concern can be done next week and our tentative completion date is set for 4/15/2024. ************ will be in contact with ****************** to schedule the necessary repairs and our office will update this complaint record once the repairs are finalized. Thank you! 

  Customer response

  04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We filed a claim with USAA for water damage for the remediation, remodel and restoration we enlisted the help of **** Davis Restoration of ******** in October focused on repairs to kitchen, bathroom , bedrooms and family room.**** Davis has provided subpar work on every project to date. We have bathroom cabinets that dont open properly because they run into the door, they brought in a plumber who addressed clogs but failed to address the plumbing issues despite a complete diagnostic two project managers present, the kitchen has been configured improperly since no template was provided for approval to begin the work, we have cabinet doors that are a safety issue due to them lacking screws in multiple places which resulted in me being hit in the face, the cabinets are also improperly fastened to the wall and all slope and are misaligned, we have no permits for the work they did, the electric in the kitchen is not up to code and improperly done, we have had 11 Project Managers who have all failed to keep the project on budget, on time and have failed to advance project since February 28th.We have terminated our contract with **** Davis for breach of contract and want a complete refund as the majority of the work they have done has to be redone.This company has mislead us and failed us when we needed them most.No one should have to go through this when dealing with an insurance claim

  

  Business response

  08/11/2023

  **** Davis values the feedback of our customers and we thank ************ for sharing his concerns with our office. We certainly wish to find a resolution for this matter. **** Davis management is reviewing the issues presented by ************ early next week and we will be in contact with ************ by the end of the week to discuss a solution. Thank you!

  Customer response

  08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  we want a complete refund from **** Davis  the work you did is sub par at best you have been unprofessional and there's nothing you can say to justify why this project that's compromised of 3 rooms has taken longer than to build a house still is not done.

  I also want the detach /reset fee and the money for plumbing reconnect . We asked for this in writing over a month ago
  .,.Regards,
  
  ***********************

  

  Business response

  08/23/2023

  **** Davis management has requested a meeting at **************** home to view the workmanship concerns described. We are in communication with him to possibly meet Monday, August 28. We appreciate **************** cooperation! Thank you.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 31, 2023, a leak from an outside spigot at our home was discovered to have burst over the winter by leaking water into our house. **** Davis was called and responded the same day. The water problem was mitigated my 6/5/2023. I was told that I would be contacted by the restoration side of the business "..in a day or two". The mitigation team left my house in a mess, and no further contact was received from **** Davis. We have been living with this (see photos) for three weeks.

  

  Business response

  06/27/2023

  Good Morning,

  
  There was a clerical error with ****************** file, therefore, our reconstruction team was not notified of the repairs needed at ******************************. The error was corrected this morning and our reconstruction estimator immediately contacted **************. ************** explained he is going to work with the original builder of his home for the repairs. I have followed up with our team about the mattress removal and I will make sure we reach out regarding that item. Otherwise, ************** has declined any repair services from **** Davis.

   

  Thank you,

  *************************

  Customer ********************** Support

   

• Initial Complaint

  01/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company was hired July 2022 to restore our home after a tree fell on our house.The top reasons we cancelled the contract are negligible workmanship, lack of communication, incoherent plans, safety of our home, safety of our family & improper billing.Negligible workmanship was demonstrated with incompetent drywall work, framing work, damaging of personal property and workers writing their names on our ceiling. Lack of communication was proven with not including the homeowner in making decisions, asking for updates, ¬ returning phone calls.Incoherent plans were demonstrated by not following the estimate that was approved.The homeowner had to ask more than twice on many occasions to complete jobs in their entirety.Safety of our home was not considered with lack of building permits. They tried to charge us their late fees for these permits.Safety of our family was not considered with leaving doors wide open after they would leave.I asked multiple times to have the information of what subcontractor was coming to work on house.Multiple times people would show in unmarked vehicles asking to come in.Improper billing was demonstrated with five edited bills until it went into an invoice.They argued many points & the work that they were trying to charge us for was not completed evidenced by pictures.We ended up settling on a final bill.It was very difficult to work with this company to receive a fair bill.We are 7 months out & still living on the subfloor & exposed walls.Stay away if you value your family's ************* home's safety and integrity.This business committed to provider home back to pre-loss condition. They failed to do this in multiple ways. You were not appropriate for our homes restoration.Many errors on materials, and workmanship.Although this company did credit back an amount for fixing the ceilings, it is short by thousands of dollars to hire anyone else.This company should not be able to advertise the level of workmanship they claim to have.

  

  Business response

  02/09/2023

  **** Davis appreciates ******************* opinions while working with our office. It is in learning from our customers that **** Davis can pursue our goal of practicing continuous improvement. *************** shares while working with ******************************* the company did not follow through with a clear plan, proper communication, professional workmanship, accurate billing, or respect the safety of her home and family. It is clear her experience is a situation which much improvement was needed. While *************** and our office disagree on the details of some of her presented concerns, we certainly acknowledge mistakes and errors were made. This caused her restoration process to not meet the standards **** Davis strives for, and we cannot apologize enough for causing worry for *************** and her family.

  
  Our office did try to resolve ******************* concerns with her, but ultimately it was decided her family would discontinue service through **** Davis. Therefore her project team and management discussed a plan for our end of service prior to *************** submitting her complaint. As *************** states, an agreed upon final total has already been determined and her family is going to continue property restoration with another company. 

  
  This submitted complaint of Mrs. ****** is the same review already posted to the Better Business Bureau and multiple other review sites. **** Davis understands the frustration of ***************, however, the desired settlement of this complaint is a modification or discontinuance of an advertised claim and *************** has not explained any advertising involved with her situation. **** Davis accepts this was a project in which we did not fulfill Mrs. ****** or the companys expectations, but with the separation already agreed on with ***************, it is not believed anything more is required of our office to address this complaint.

  
  **** Davis knows our services are often required due to inconvenient, unfortunate, and damaging circumstances, and none of these disruptions are easy to manage. Having a contractor that can assist one through this difficult time of property restoration is critical. We are saddened **** Davis did not fill this role well for *************** while working together, but wish her all the best for the successful completion of her restoration.
  
  

  Customer response

  02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  "*************** and our office disagree on the details of some of her presented concerns, we certainly acknowledge mistakes and errors were made." Please describe in full the details you disagree with. 

   

  To clarify my complaint is a modification or discontinuance of an advertised claim. Your company advertises restoration of storm damaged homes. Your team does not have the skills to do this. It was evident by almost every job completed at our site. Including, we now found the drywall put into the ceiling by **** Davis is a fire hazard. Also, evident by not building our porch to code. There are clear examples that you are advertising work that you physically are not able to do. It is quite maddening to take families in traumatic times and promise them something you cannot complete. 

  
  Regards,
  
  *************************

  

  Business response

  02/17/2023

  Our office disagrees with Mrs. ****** complaint that a modification or discontinuance of an advertisement is necessary. **** Davis provides property restoration services for homeowners affected by various circumstances, with storm damage simply being one example. We have assisted many other customers in their time of need and have had great success. Unfortunately, in this circumstance there were some impasses and the ultimate outcome was to part ways. *************** was unhappy with the service by ******************************* for her storm damaged home, so she made an understandable and important decision to end work with our office and move forward with another contractor she feels will be a better fit for her property and her family.  

  Customer response

  02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not agree that our home is an acception to your otherwise "outstanding" business. I stand by stating your company should not be advertising the work you perform. It is incompetent work and not safe for other families to work with you.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩