2 Customer Reviews
Review from Veronica P
3 stars09/11/2023
Was traveling back home from labor day. My vehicle was broke down 3 hrs from home. I had to tow my car there and was in communication with someone for 3 days. I was told it was fixed and they had to charge me to run diagnostics. After bringing my car home, called the same person and asked him what diagnostic read since my check engine light was STILL on. He said they never ran it, the "diagnostic charge" was for looking at my car. I then spoke to the Manager and he said that they indeed did run a diagnostic check on my car. I am not sure who is being honest! They guy that I was in communication for 3 days or the manager that knew nothing about what was going on with my car. I'm thankful that they could at least fix the 1st issue they found to get me home again. But I question the charges and the honesty if in fact they ran a diagnostic check.Review from Anne I
1 star08/10/2022
DO NOT TAKE YOUR CAR HERE. We brought our Hyundai Elantra to Kocourek OVER two months ago as it was stuck in fourth gear. After saying it was fixed, it got stuck in fourth gear again on the way home. We took it back and they had to call the “Hyundai Help Line” to help them figure out what was wrong. They tried fixing a different part which cost near $600 which still didn’t fix the problem. They finally figured out that it needed a new transmission which they said was ‘in’ two weeks ago and they still haven’t fixed the car! We have left messages nearly daily asking for updates with no calls back. Our car is LITERALLY held hostage at this dealership and we are expected to owe $600 for the part that didn’t even fix the car. Only take your car here if you don’t care about driving it anytime in the next three+ months. Terrible, terrible service!!
Kocourek Chevrolet, Inc. Response
08/11/2022
****,Thanks for the information you provided in your BBB review. Unfortunately, you left the review for the Chevrolet store and you are working with our ******* store. I have forwarded your information to *****, the ******* store GM, and ***** our ******* store service manager. They will be in contact with you. Feel free to call me with any concerns or questions. Thanks.Matt S General Manager Kocourek Chevrolet
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