ComplaintsforThe Beauty Bar
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On June 16, I was scheduled to get a facial from this company. I made my appointment online a day or two before and had to pay at least half of the amount. I decided to pay the full amount plus a tip. On the morning of the 16th, I received a text message saying that the appointment couldn't happen due to the esthetician having a sick child. We exchanged a few text messages and I thought I had an appointment for the following day. I drove the half hour there only to find out she hadn't put me into her schedule and had "double booked " others in that time. Ok, I still wanted to try to get the service done. I waited for an answer for hours and finally had to head home. I was understanding and just wanted a refund of my $108, since no services were rendered and the cancelation was not made by me but the esthetician. . I was told on June 17th that I would be refunded. On June 22nd I asked about it and was told it would take 3-5 business days. I never received the refund. On August 2nd, I sent a message saying If I did not receive the refund in3 -5 business days I would be contacting my bank. I never received any response to that message.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had prepaid for two Brazilian wax appointments and unfortunately had to cancel, one was canceled a week in advance the other a month in advance, when asked about a refund she said it automatically goes back on original form of payment and should take 3-5 business days, well it never came. I tried this was in July I cancelled and I got tired of waiting so I tried rescheduling again and something seemed to always come up so I requested a refund again and all she said was ok, it has been nearly two weeks and this last is not answering my messages and has not returned my $140, when reading reviews online this seems to be an ongoing issue with her.Customer response
09/07/2022
The business did contact me today, via Instagram and offered to meet me Friday at 10am to give me a check for my refund.Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a waxing appointment for 2pm on 8/18/22 which required a 50% deposit of $35. The day before the service they texted me to ask if it was okay to move my appointment back 2 hours, to 4pm. Then less than an hour before my appointment I was texted again to ask if I would be available several hours later or the following day. I offered to be flexible and wait until she was free, but after waiting for a few hours I was never contacted again and requested to cancel my appointment. She has very strict "rules" about deposits being nonrefundable, thus I was not given my deposit refund. However, the rules are all in regards to the client being at fault and in this case the beautician was unable to uphold the negotiated appointment time. Per online reviews it appears this is a very common practice of her to change appointments and take peoples' deposits. It seems to be a predatory practice to take money of people who don't care or have the time to fight the scam. I would like an immediate refund of my $35 deposit as well as follow up or investigation into the legality of these practices.Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a hair and makeup trial on 6/14/22 to see if I would like to book with this business for my upcoming wedding. The trial was scheduled for 6/25/22 at 12:30pm for 2 hours; the deposit amount to schedule was $200. I put this amount on my credit card and was charged right away. The morning of the scheduled appointment date I received a text message stating she had to cancel our appointment because she had a wedding that day that was going to take her longer than she thought to finish. She asked if I could reschedule and I told her later on that day would work for me and gave her 2 times that would work. She said her daughter then had dance recital as well on the same day and on the next day so that wouldn't work. She then asked if I was available during a week day and I said no because I have a full time job during the week. She then did not respond to that text message. I then messaged her about 2 hours later asking her about her services and she still did not reply. So then 2 days after that (6/27/22) I reached out to her again and asked for a full refund since she cancelled my appointment and made no effort to try to rescheduled with me since she never texted me back. She said she will refund the full amount and it should take 5-7 business days total for it to be approved and in my account. I then texted her on the 7th business day letting her know I still don't have my money back, she said because of the holiday weekend it might be taking longer. I waited another 2 business days and the money still isn't back into my account.Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid this business a deposit to complete bridal party ************** After I paid the deposit, the business stopped returning my messages and all attempts to schedule a mock hair trial appointment & coordinate a day of schedule. I have found out that this business has done this to many other brides, keeping their deposit but not holding up their end of the deal or performing any services. Per the business's terms, if you cancel 14 days ahead of the event, you get your deposit back. I cancelled more than 14 days before and have not received my $125 deposit.Initial Complaint
04/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 2/19/22 I scheduled and prepaid $65 for a waxing appointment for 3/11/22 with Abernita Azemi, owner of The Beauty Bar. I arrived at her office at 9:59 on 3/11/22 for my 10am appointment to her not being at the building and the door was locked. At 10:05am I texted her stating I was there for my appointment and at 10:09am she texted me back stating she was at a meeting at the bank and asked if I could come back or stated she would give me a refund. I requested a refund and got no response. On 3/18/22 I texted her asking for an update on the refund and got no response. On 3/22/22 I texted her and got no response. On 3/24/22 I called her and left a voice message to which she responded via text that she would process the refund again and to let her know if it didn't come through. On 3/28/22 I texted her stating the refund was not processed and she responded that she would look into it. On 4/4/22 I texted her and got no response. On 4/11//22 I texted her and she responded that she would call the square company to see why it wasn't processed and asked for my venmo, I sent her my venmo information and got no response back. On 4/19/22 I texted her again and got no response.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.