ComplaintsforWoodsman Tree Company
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 4th 23 I called ***** tree company and made a appointment for them to look at job cutting trees around my home.After looking at trees we agreed on Price of $600.I asked both Gary and Lisa ***** for License and insurance information and a contract between us. They said they would mail information. I told them I didn't want job done until after first of year ,about Feb or Mar. After a week or so Lisa contacted me asking me about the job if I was stillngonna do it..I said yes and I told them I would give them a deposit and if that would lock in price ,they agreed. On Nov 17,23 I met Lisa in wal mart parking lot in Buckhannon, WV and gave her a personal check for $200 .she said she didn't have anything to give me receipt but she would mail that and other information I requested .On Nov 22,23 I texted and tried calling but didn't get a response. On Dec 2,23 I sent more texts and tried calling, I didn't hear back from them. On Dec 8,23 I decided to end the business deal and asked for my deposit back. I then sent a threatening text saying I would get Barbour co Magistrate involved, I could see on text that they were getting all texts and seeing them. They then sent a text with a receipt itbwas dated Nov 22,23. The receipt had A no refund printed on it..Between all conversations doing them looking at job and also when i gave them deposit, there was never anything said about no refunds if job was canceled. Then there were more numerous texts debaiting claims freetside back and forth I have all text and communications that was sent and received.Customer response
03/15/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Woodsman Tree company regarding complaint ID ********.
Regards,
**** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.