Customer ReviewsforBlue Federal Credit Union

Looking at the other reviews, people have had the same experience as I have. I have had countless mistakes made on the end of BFCU formerly Warren FCU in the 20 years I have banked there. The staff working the front lines have absolutely no idea what is going on at any given time. If you have five tellers and ask them a question, you get five different answers. The only thing that matters to **** is growth. I think all the fast acquisitions and downgrades in customer service are going to be the fall of ****. Not that it will close or anything. I think it will just be another giant in the banking world. Cold, frustrating and crippled with lawsuits and bad reviews. I used to think the people that worked there took pride in their jobs and their successes. I thought the people there had a genuine sense of community. Now that stuff is plastered on every wall, but holds no true value or meaning. Congrats on the growth, or sorry depending on what is valuable. Community and customer experience is not it.

Thank you for taking the time to share your feedback. I sincerely apologize for the challenges youve encountered and the frustration this has caused. We never intend to leave our members feeling unheard or undervalued, and I regret that this has been your experience.At Blue Federal Credit Union, we understand that consistency and clarity in our service are vital to building trust. Im sorry that weve fallen short in providing that to you. Your concerns about receiving conflicting information from our team are particularly concerning, and I assure you that this is an area we are actively working on improving. We believe in continuous education and training for our staff so that each member receives the same clear and accurate information, no matter whom they ask.Your loyalty over the past twenty years means a great deal to us, and we truly value your perspective. Please know that we are listening and committed to making the changes necessary to improve your experience and the experience of all our members.If youre open to it, Id love to connect with you personally to learn more about your specific concerns and how we can address them moving forward. We sincerely appreciate your candid feedback and want to ensure we do everything possible to rebuild your trust in us.Thank you again for sharing your thoughts, and I hope to speak with you soon.

To the managers down at the ******* ** Branch, DO BETTER IN TREATING YOUR STAFF AND CUSTOMERS NICER AND WITH RESPECT!!!!! They need to do a training for all upper management on how to treat people!!!!

Thank you for taking the time to share your feedback regarding our ******* ** Branch. We deeply value the opinions of our members and strive to provide excellent service and a respectful environment for our staff and customers.I want to assure you that your comments have been forwarded to the Director of our ***************** region for review.If you wish to discuss your experience further, please feel free to email our **************************** at ************************************** Your insights are important to us, and we appreciate your contribution to improving our services.

Blue Federal Credit Union allowed 40 fraudulent foreign transactions to occur on my debit card. I logged into my online banking and was shocked to see 20 foreign transactions that I did not make! I called the credit union right away and they could not explain why these charges were not flagged as fraud. I disputed these charges only to see another 20 go through the following day. I again called my credit union and they laughed at me. These charges should have been flagged before they posted and now I have to wait 10 days for a provisional credit. They are very unsafe and I dont trust them with my finances.

Thank you for bringing this matter to our attention. We deeply understand the distress and inconvenience caused by the fraudulent transactions on your account. We share your concern about the importance of feeling secure in your banking, and we acknowledge that we fell short of meeting your expectations in this instance.We are actively investigating this situation to understand how these transactions were not flagged as fraud and to identify opportunities for improvement. This incident does not reflect the high security and member service standards we strive to provide.Your feedback is invaluable, and we are committed to taking the necessary steps to prevent such issues in the future. We sincerely apologize for any frustration and inconvenience this has caused you.If you have any further questions or concerns, please do not hesitate to contact us directly. Your trust is important to us, and we are dedicated to restoring your confidence in our services.

DO NOT bank with this institution. It is easily one of the worst credit unions out there to deal with. Quite literally everything is outsourced making you sign up to some outside agency to either transfer your own money or to even just pay a bill.If you want to wire transfer money, which should be normal for a credit union, you either have to sign up for another service, or pay $30 to have the money transferred.They have "convenience" fees for things that are less convenient for the user.. makes little to no sense.They have drafted out 3 separate car payments without permission totaling more than $1,800 and then gave us the run around trying to get it fixed.I can bet that in the 70 years this credit union has existed, it was once a very good, but that is long gone.I hope people wondering whether or not to go to this credit union read this and walks the other way. As for Blue, no need to respond to this with some auto generated junk. This company deserves 0 out of 5 stars.

Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.

Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.

The worst credit Union to ever use for a car loan. You cant set up automatic payments online or on the app. If you call their automated line they charge you a convenience fee of ten dollars to make an online payment. How is it a **** convenience to have to call to make a dang payment. Unless you have a bank account with them you can not make or set up payments online. This is just a credit Union run by scammers. Avoid them, dont do any kind of banking with them. They only using you to make money or take whatever you financed with them. I make my payments every month and being charged an extra 10 dollars for a convenience fee. Cause they wont let you add a payment account online or buy calling. So I have to use the automated service.

Hi *****, were sorry to hear that you had a frustrating experience, and we appreciate your review. We strive to be the life-long champion of our members and would welcome the opportunity to speak with you further over our payment options that do not involve a fee. Please send us an email at ************************************** and a team member from our experience department will reach out to you. Thank you.

I paid my vehicle off in Oct.2022 and have been told Blue CU is waiting on the state of California DMV to send out a paper title to Blue for my vehicle DMV has issued a change in title and will not let me register my vehicle, DMV says Blue CU has NOT released interest electronically in their system. I've been reaching out to Blue and have gotten little response. Frustrated.

Dear ********************,We appreciate your willingness to share your personal experience with ** and the opportunity to address the details of your review, as it provides valuable insights and opportunities for improvement.Leadership within our ***************** was able to review your feedback and have made contact with your local *** to address your concerns. We are currently awaiting to hear back from the *** for next steps. Should you have any further questions and would like to speak directly with a member from our *****************, please give our team a call at ************

5/5. Talked w/ Cory S @ their HQ Call Center in Cheyenne, WY and was very knowledgeable in helping me with what I needed. This was my first time having a loan through them despite living in Casper, WY. I didn't receive anything in the mail from them regarding my account but this stuff can happen a lot and is not always the fault of the credit union (such as the documents, moving up in the envelope, cutting information off and the **** system kicking it out.). Seeing all these bad reviews gave me bad feeling of doing my loan through them but barely even being on hold for a minute and Cory's kindness dissolved all of those feelings. You generally only see the bad reviews but people who had great experiences tend to not leave reviews.

Hi Billy, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Cory. We appreciate your membership at Blue Federal Credit Union all the way out in Casper! We are proud to serve members all across the country, and Wyoming!

Absolute joke of a business. I want to pay off my vehicle and there is virtually no way to do it on their site. Their website is so confusing, like they’re intentionally trying to keep you from paying off your loan so they can make more money. Linking accounts is so cumbersome, it’s like their website was made in 1990 and never got updated. I spent half an hour just trying to figure out how I can make a lump sum payment on my loan, which I never found. If you care about making payments online and having an easy payment experience, stay FAR from this company.

Hello Radhe, thank you for your recent feedback. We are sorry that you had trouble making a payment on our website. We certainly strive for a better experience for our members and appreciate you taking the time to make us aware of your concerns. We have provided these details to our digital team but would like to learn more as we seek to improve and better serve as your life-long champion. Please email our Member Experience team at **************************************, and we will contact you for any additional details you wish to provide about improvements you would like to see.