Business ProfileforThuro Inc.

We had a terrible experience with Thuro and I would not recommend them. We entered a contract for the installation of a new sewer line via pipe burst and installing a backwater valve. The cost of the project was close to 18K.After the work was done, I realized I had no proof if the backwater valve had been installed, so I followed up and they told me that they forgot to do thisI obviously was extremely annoyed by this as we had agreed to the work, and I paid 50% up front. When I pushed them on this, they offered a small discount on the cost, or they could come back and complete the work which would require another break out of concrete etc which is super inconvenient, messy, takes time out of my day etc. I told them I wasnt happy with this, and I got this reply:The discount we provided was intended to address the fact that we had not completed a portion of the work originally agreed upon. This oversight was due to a human error rather than negligence on our part.I have no idea what this means, and I told them it was completely human error, but they never seemed to take full responsibility for what they did and tended to push back on me. They also made a hole in the drywall during the installation, and told me it would be fixed, and I had to follow up multiple times to get this done. Then, they kept following up with me for payment, SEVERAL times, even though the drywall hadnt been fixed. It was eventually fixed, and I paid them, but I have no backwater valve I sure hope I dont have a flood or water backupThey way they dealt with this situation was extremely disappointing as they never seemed to take ownership over their massive mistake. No matter what they reply back with to this review, Id use cation before using them for a project.