Business ProfileforHydro-Flo Plumbing & Heating Ltd

On Feb 13, our tankless water tank was having issues that the hot water is not hot enough, so I called Hydro-Flo Plumbing & Heating Ltd. They sent the first technician on the same day, after diagnostic, she decided to replace the first part. After the repair, we paid the balance of ****** dollars and found the issue has not been fixed. On Feb 14, we called Hydro-Flo Plumbing & Heating Ltd back, they sent the same technician and decided to replace the second part, we ended up paying ****** dollars for the second-time repair, and the issue still had not been fixed. We called Hydro-Flo Plumbing & Heating Ltd back for the third time and they sent the second technician who was more specialized on tankless water tanks, he flushed the tank, disconnected the control panel, we finally got hot water but it took long time to get hot waters from the bathrooms upstairs. He stated it is normally to take long to get hot water and it would fine to get the control panel disconnected. Since then, it would take about 40 to 50 seconds to get hot water from our bathrooms upstairs, we thought it is normal until I talked to a friend who has tankless water tank. He said it should not take that long to get hot water even it is tankless. I called Hydro-Flo Plumbing & Heating Ltd again this morning, the technician called me back and offered me two options: one is to keep the way it is and live with it, second is to send somebody back which is billable and connect the control panel back and there will be no hot water.