Customer ReviewsforArticle

I have been trying to receive a refund check for 4 months. I finally got them to send through an international mail carrier. Incompetence to the max. Check arrived and it was not valid. Its like you have to do their job for them. Over $900 check I have been waiting on. Ridiculous.

Hi *****,We greatly appreciate your thorough feedback and concerns for your experience with your recent order. We understand how frustrating this matter is, and its unacceptable that your experience has been anything less than satisfactory. Were currently reviewing your case to ensure that this situation is resolved as quickly as possible. We hope to be able to offer a 5-star experience in the future. Again, wed like to apologize for the inconvenience and will continue to follow up with our finance department until an updated tracking number is provided. At that time our ************* team will have reached out via email with the tracking number. Please dont hesitate to reach out if you have any further questions, concerns, or feedback as we are always working to improve our customer experience.Thank **************************

We spent the ENTIRE afternoon taking our old bed apart, moving pieces out, moving the 5 huge boxes in and unboxing -- after searching high and low for a good 45 minutes, we found that Article did not include any hardware to put the bed together. I contacted customer service, whose response was, "We don't have those in stock to send out to you, so you'll need to source the parts yourself." So we have to make a trip to the hardware store and purchase every missing part because of their inability to do quality checks.And upon further inspection, an entire piece of the bed is missing (support leg). First and LAST time purchasing from Article! Terrible experience end to end. What crap!

Hi ******,Thank you for taking the time to let us know your concerns regarding your experience with us. We sincerely apologize that you were missing hardware and necessary parts to assemble your bed. We do offer our customers the option to source their own hardware, as this is usually the fastest option (and can be sourced at a local hardware store) since we understand you would want to use your bed right away. We realize there is room for improvement with our current process, and to assist with turning your experience around, we have gone ahead and prioritized your replacement order to ensure we send the parts to you as soon as possible. As well as, upgrading you to have your bed assembled, for the hassle. Please let us know if you have any further questions or concerns, we will be keeping an eye on your order.Thank you,RheannaArticle

I am incredibly disappointed with the customer service at **********************. Despite appreciating their product design and quality, my recent interaction left me feeling disregarded and brushed off.I purchased the Mod Chair in Spearmint Aqua, which I love. It fits perfectly in my space and matches my aesthetic. However, when I asked about purchasing additional fabric to cover a coordinating ottoman (which they don't sell), I hit a frustrating roadblock.Customer service refused to disclose the fabric manufacturer or offer a way to purchase the fabric. Their response felt like a brush-off with no real effort to help. Despite my clear explanation of why I needed the information, they gave a firm "no." They offered to send a swatch, but it seemed like an empty gesture, especially since I suspect a supervisor wasnt consulted despite their claim.If it werent for my love of the chairs design and how well it fits within my space, Id consider returning it due to this poor service. Article's unwillingness to help find a reasonable solution is disappointing. They seem more concerned with keeping information proprietary than ensuring customer satisfaction. I'd even sign an NDA, but I just want to recover an ottoman.Their approach feels like an attempt to quickly silence my concerns rather than genuinely address them. The lack of effort to accommodate a reasonable request has soured my experience. If youre looking for great design, Article delivers. But if you value a company that stands behind its customers and goes the extra mile to help them, look elsewhere.My experience will be shared with others considering their products, as their lack of customer care is incredibly disappointing. I hope Article reconsiders its approach to customer service and takes steps to genuinely assist their customers. This would help restore faith in a brand that many admire for its design but currently fails in customer satisfaction.

Hi ******,Thank you for taking the time to share your feedback and concerns with us. Your review has been carefully considered with our leadership team, whom have advised offering our manufacturers information (other than country of origin) is not something we can disclose at this time. We also do not currently offer yards of fabric for purchase, aside from our fabric samples which aid our customers in making purchase decisions. We apologize for the inconvenience this has caused, and we want you to know this has not gone unnoticed, and has been flagged with the appropriate teams. Please do not hesitate to reach out if you have any other questions or concerns.Thank you,*******,Article

Avoid this company at all costs. Their delivery team caused significant damage to my home - damaged the walls going up the stairs and scratched my hardwood floors on two levels - and the company is completely unresponsive about their negligence. It's been ************************************************************************************************** reached out to discuss compensation for their negligence. However, during this time frame, they have been able to schedule replacement furniture to be delivered (since the original dressers did not function correctly) but the replacement items also did not work properly and were damaged in transit. Overall, this is a second-rate furniture company that isn't worth your time. Avoid them like the plague and shop with a US-based company that actually cares about their reputation.

Hi *****,Thank you for taking the time to write this review. Were truly sorry to hear about your experience with us. We completely understand your frustration and sincerely apologize for all the inconveniences you've experienced. We understand the importance of clear communication and helpful support, and it is disheartening to learn that we fell short of your expectations.Unfortunately, the ************* team is unable to make immediate changes when there is a damage claim, however, they do fully manage replacements and returns, so they can be processed faster than other requests. Were also glad to see that we have requested a quote from a local contractor and as soon as we hear back from you, we can get the process going.Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to address and resolve these issues.*******,Article

I purchased the small $400 marble-topped Vena table in November 2023. Apparently, the company provides purchasers with a warning to use coasters on this table - a table which is meant for food and drink! They do not warn the purchaser that the tabletop should be sealed before using so that liquids and oils are not absorbed. We now have two rings staining this table. I contacted Article by phone and was informed by a snippy rep that the marble had been sealed with 3 layers of a calcium based sealant. Marble is made of calcium and is absorbent, whereas a sealant is made of a liquid-repellant polymer. I complied with the company request to provide photos of the rings that seem to be permanent on the tabletop now. I was informed by Article that they could provide no more support since they had provided the information that coasters should be used on the table. I feel that this company did not vet this product before selling and doesn't support the unwitting people who purchase it by telling them that it is not sealed. Then they abandon us after we buy it in good faith.

Hi *****,Thank you for taking the time to write this review. Were so sorry to hear your experience with the Vena Table hasnt met expectations. Weve gone ahead and shown the photos you sent to our Product Specialist Team for review, and theyve confirmed there are no defects present. Despite being sealed, marble is still a very porous material and susceptible to staining or discoloration from spills. Particularly if a spilled substance sits on the surface of the marble for more than a few minutes, the substance will be absorbed and permanently stain the marble. We recommend the use of coasters to avoid watermarks as noted on the care card for the piece and also featured on the items product page: ************************************************************************** We would recommend consulting with a stone cleaning & restoration specialist who may be able to assist with stain removal.We apologize again for the inconvenience. If you have any further questions or concerns, please let us know at **************************************** you,******* Article

I purchased an outdoor sectional from Article in May of 2022 the I closed on my first home. I was very excited and soon realized that outdoor furniture is higher in price. Living in *********, ** I wanted to purchase outdoor furniture that would withstand the desert heat. I opted to splurge on this piece of furniture because I liked the way it looked and it it was supposedly made well. Keep in mind that I only keep the cushions outdoors during the summer and I transferred them to the garage during the winter season. I wanted to wash the covers recently and realized that most of the stuffing on the inside was falling apart. It was also sticking to the fabric so when I would try to take off the cover, it was ripping in my hands. This is after having it for 14 months. Of course their customer service pretended that they actually cared and asked for multiple pics and videos. After a couple weeks of going back and forth, they basically told me that I was outside of the 1 year warranty and I should get someone to make new covers so that I can stuff the defective cushions back into it. Why even ask for pics and videos of they were unable to help? They further stated that I did not have a cover in my order therefore insinuating it was my fault that they have a defective product. I was actually planning on getting the expensive cover that they had right before I was going to wash the covers. $2700 down the drain. Save yourself the heartache and buy something from Wayfair or ******* At least they care about their customers spending their har earned money. Such a shame.

Hi ********,

Thanks for taking the time to review your Lubek Sectional with us. Were so sorry to hear it didnt meet expectations. For context, its important to cover your piece when not in use year round to maximize its lifespan as harsh weather conditions during any season can potentially cause damage to the materials when exposed for long periods of time. Covering your piece can include bringing it indoors or simply using an outdoor furniture cover.

Although we do not typically set up replacement orders for damages not covered under our warranty, we do want you to enjoy the sectional for years to come. Wed be happy to offer you a one-time exception and set up an order for the damaged cushion(s). Our Customer Care Team has followed up with you via email to confirm this offering.

If you have any further questions or concerns, please let ** know in this email thread. Were happy to assist.

Thank you,
Kianna
Article

The website is pretty misleading on shipping costs so I chatted with customer service about it and they got my Zip code and quoted me a few pricing options within my zip. These delivery options ranged from $49-$169 depending on what services we picked. We then proceeded to checkout and the shipping came back in checkout ranging from $498-$798 depending on what services we picked. I then chatted again to see if they could match the original quote and after holding for like 20+ min they came back and said I can place the order as is and they will refund me $200 after I place my order. I thought that was pretty wrong because that is still more than what they told me. They then said the original price quote was for areas in their service area but they only gave me those prices after I gave them my zip code so it should have been accurate the first time. In the end I walked away as they were not willing to work with me at all to make up for this misinformation provided at their own fault.

Hi *****, We thank you for taking the time to review your experience with Article and sincerely apologize for the confusion on our part. It looks like our team offered to refund a total of $500 off your order in an attempt to revise the shipping costs, we’d still be more than happy to honour this, should you still wish to proceed with your order. Fast, easy shipping is something we pride ourselves on. Unfortunately, some locations are more expensive to ship to than others, and for us to continue to be able to offer our products to all customers regardless of where they live, our shipping model for locations outside of our standard service areas needed to reflect the additional costs. We’re always actively trying to improve our shipping infrastructure and will take this feedback to our teams so that we can better serve our customers. If you have any further questions we’d be happy to answer them. Please email us at ******************* **** **** ******* in the subject line. Brandon Article.

I order a chairs and parts This people took my money On October 25 the it's now November 29 th and I still haven't hear from. So I called and apparently they needed it a code so they can deliver.. It's terrible service because I never had anyone calling me to tell me this..

Hi *****, Thanks for taking the time to review your recent order with us. We are terribly sorry to hear that you were unhappy with your recent experience. Our security system sometimes requires a secondary check in order to ensure the security of our customers and their payment information. It looks like we sent you an email on October 25th with instructions for lifting the security hold. We aim to create a seamless experience for our customers from order to delivery, and we truly apologize for this added inconvenience. It appears that a Floor Supervisor has been in touch with you as of November 30th to note that we are working hard to get your order to you as quickly as possible. We anticipate our Article Delivery Team reaching out to you early next week to schedule a delivery date. We’d like to apologize again for the inconvenience. If you have any further concerns, please feel free to respond to the email we sent to you today and we would be more than happy to assist you. Warm regards, Ines Article