Business ProfileforArticle

Hello,We are writing to express our extreme dissatisfaction with the service we have received from Article. On 8/3, we placed an order for a table set, order #*******, which was scheduled to be delivered on 8/27. However, instead of receiving the complete table set, we received two table bases and no table top.We contacted customer service and they arranged for a second delivery on 9/4 with the missing item, #******* and the return for the extra base, #RTN*******. Unfortunately, this delivery also did not include the table top, and instead included a third base. The delivery crew took the two extra bases that we did not need.We contacted customer service again and they assured us that they would figure things out. They scheduled a pick-up service for 9/12, #RTN*******. We contacted customer service via chat to flag that the supposed delivery of the missing tabletop was labeled as pick up, but we had nothing to return. We were told that the email saying "pick up" was correct and that the delivery team was going to deliver the missing item. The customer service representative assured us that he was going to ask the delivery team to triple check the box going out was the correct item this time.On 9/12, when the delivery team called to announce they were close, we asked if they had our item, to which they answered that they had nothing to deliver to us as this trip was marked as a pick ***** has now been over a month since we placed our order and we still do not have a complete table set, neither answers about how you plan on solving this. We have tried all channels to get support and nothing seems to work.We demand an immediate answer ensuring we will receive the tabletop in the next 7-days or to issue us a full refund.Thank you.