Business ProfileforTotal Moving Winnipeg Ltd.

July 9, 2024 used Company for a move as they came recommended. What a mistake. Several pieces of furniture were damaged and one family heirloom bookcase complete destroyed. Of course they are saying that they are not responsible. Of all the furniture that was moved, only 1 was wrapped before. Nothing else was wrapped and as far as are concerned nothing was covered as all items were dirty. Apparently the strap which was used to secure the bookcase broke and the book case fell damaging other items. Their answer to this was that we were "lying" and 2 of the other items were damaged before the move. They said they had pictures...none were ever shown to us. Again, **** *** ******* inexperienced movers, The offer was $*** off of the moving cost. This had to be some kind of joke...no they were serious. ** ******* **** ********** ***** ********* ********* ** ******* *** **** *********** **** * ***** ****** *** ** **** **** ** *** **** **** ** **** **** **** *** ******** *** ********** ******* *****. You can talk to the Manager, Office Manager, Operations Manager and get the same answers from all. **** **** ** ****** **** **** *** ***** *** ******** ** **** ** ********* Now the payout....enough just to cover the total paid for the move. What about my damaged goods? **** ***** **** ***** *** **** **** **** **** **** *** ****** *** **** ****** ** ***** ***** *** *** ****** *** ***** **** ******* ** ***** ****. ******** ******. You do NOT get what you pay for and you will have damaged property. Make sure you take videos and/or pictures of everything you need moved beforehand. **** ***** **** *** ** *** ********** *** ******** **** ** *** ***** ******  Very sad that a business has no customer service at all. Fill out a claims form. Why? They totally ignore it *** ***** **** **** ** ******** **** ** only pay what they feel and don't give any kind of offering to have the furniture repaired. *** *** ** ****** ** ******** *** *** *** ** **** ****** **** *** ******** ********

Hi there, I apologize you are unhappy with how the move went. We have taken responsibility for the items we damaged. We have a claims process that we follow, for every job, no matter what it is. After investigating, speaking with the crew, speaking with the customer, and getting the claims form back from the customer. We submitted an offer to the customer for settlement that is based on our valuation standards on the items that were deemed to be damaged by our crew. We were in contact with the customer from the time the damage happened and we are still in contact with the customer to try to come to a mutual resolution. Please be in touch with us as soon as possible, we are trying to go through our claims process to ensure this is resolved.